Please print out and follow the generic instructions for using "SmitfraudFix
". Make sure you scroll down to Clean
and perform the steps where you reboot in "Safe Mode"
and run option #2
.-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!-- If using Windows Vista be sure to Run As Administrator-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.
I have tried everything in safe mode
Run MBAM in normal mode.
In Windows XP, the default setting is for the computer to reboot automatically
when a fatal error or crash occurs. You should be able to see the error by looking in the Event Log
. Read "How To Use the Event Viewer Applet
An alternative is to turn off the automatic reboot
feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).
To change the recovery settings and Disable Automatic Rebooting
, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break
keys to bring up System Properties.
- Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
- Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
- Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code
and other information that will allow you to better trace your problem. You can use Google to search the error code or post it back here along with any files/drivers listed so we can help you investigate the cause.
Some rootkits can also trigger BSODs, shutdowns and error messages so download and scan with AVG Anti-Rootkit
or Sophos Anti-rootkit