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Virus Has Nearly Crippled My Computer


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#1 WMCGHEE

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Posted 27 March 2008 - 08:36 AM

Hello, I have a Toshiba laptop running XP service pack 2.
I got the virusheat problem on my computer and used the instructions from this forum to remove it. I downloaded the MBAM file and started running it. After about 12 minutes after starting the scan the screen just turns blue and nothing else happens. I have to turn the computer off and restart it. I reran it again and stopped it after it had found 38 items and deleted all of those items. That seems to have stopped the popups but the blue screen still pops up if I try to keep running MBAM.The blue screen also happens when I try to run my antivirus (pc-cillin) or go to add or remove programs. Also happens when I'm on IE and click on internet options. I don't use the icon for IE on my desktop I use the I click on start and go to it from there.
I also have a couple of more icons on my screen than I should have (the ones about spyware and one about security) and the Internet explorer icon does not say internet explorer under it anymore. Its just the blue e.

I have tried everything in safe mode also and the blue screen with writing pops up and the computer restarts.

I have been dealing with it since Tuesday so any help is very much appreciated.

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#2 quietman7

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Posted 27 March 2008 - 06:24 PM

Please print out and follow the generic instructions for using "SmitfraudFix". Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!
-- If using Windows Vista be sure to Run As Administrator
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

I have tried everything in safe mode

Run MBAM in normal mode.

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You should be able to see the error by looking in the Event Log. Read "How To Use the Event Viewer Applet".

An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. You can use Google to search the error code or post it back here along with any files/drivers listed so we can help you investigate the cause.

Some rootkits can also trigger BSODs, shutdowns and error messages so download and scan with AVG Anti-Rootkit or Sophos Anti-rootkit.
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