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"stop Error" System Auto Restart


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#1 Machinedar

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Posted 26 March 2008 - 12:00 AM

I'm running windows XP with service pack 2
my system recently is restarting automatically with no warnings and when I haven't done anything to it.
I have recently installed updates for "zone alarm security" software. I have also got spyware weeks before causing lots of pop-ups to appear when internet explorer is connected. I also get the msg:

"Windows cannot find 'C:\WINDOWS\system32\drivers\ntndis.exe'. Make sure you typed the name correctly, and then try again. To search for a file click the Start menu and then click Search."

when I first sign in to windows explorer. What should I do? the spyware itself has not caused this serious an error. I have had no problems with zone alarm in the past until this recent update.

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#2 Budapest

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Posted 26 March 2008 - 02:40 AM

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 Machinedar

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Posted 01 April 2008 - 10:21 PM

ok i have a blue screen that reads:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

the technical info was :

STOP:0x000000D1 (0x000000F0, 0x00000002, 0x00000001, 0xF75E3D0E
ohci1394.sys - Address F75E3D0E base at F75E1000, datestamp 41107dbd

#4 Budapest

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Posted 01 April 2008 - 10:57 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!" or "X" symbols.

If nothing shows up there you could try running the System File Checker (SFC).

How to Use SFC.EXE to Repair System Files

Also, this error can be caused by faulty RAM. So another thing you can try is testing your RAM with Memtest86.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 hamluis

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Posted 02 April 2008 - 08:09 AM

Looks like a malware reference in that "Windows cannot find" message, http://www.bleepingcomputer.com/startups/not_used-14934.html

Louis

#6 Machinedar

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Posted 02 April 2008 - 12:19 PM

i have 2 things that are "!" one is the PCI device and the other is video controller (VGA compatible) my ram came with my motherboard and everything together, i havent put nething new in.

#7 hamluis

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Posted 02 April 2008 - 01:10 PM

System manufacturer (e.g., Dell, Gateway, etc.) and model (e.g., 1564), please.

Those two items you mentioned indicate drivers which need to be installed...or those devices will not function properly. Video controller is for your onscreen and "PCI device" can be anything. You need to check the basic functions (audio, video, networking/Internet access) and see if either is not functioning properly. That will give a hint as to what the "PCI device" is which needs drivers.

This link may be useful later, ignore it for the present: http://www.microsoft.com/downloads/details...;displaylang=en

Louis

#8 usasma

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Posted 03 April 2008 - 07:24 AM

First, as a caveat, if there's still malware (viruses/spyware/etc) on your computer - then it's not likely that the fixes we propose here are going to fix things. Malware doesn't behave according to "accepted practices" - and our fixes are based on the use of "accepted practices".

So, first I'd suggest trying a couple of these free, online scans to ensure that your system is clean: Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

As for the devices in Device Manager, right click on them and select the Details tab. Then, in the dropdown box, select "Hardware ID".
Look for the 4 characters immediately after VEN_ and for the 4 characters immediately after DEV_
Post back with those (and the make/model info that hamluis requested) and we'll use http://www.pcidatabase.com to figure out what they are - then we can point you to the appropriate drivers.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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