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I have been trying to clean this computer for a couple of days now. It is for a friend. Usually I can just run Spybot S&D and AdAware and all is well. However I have come across some malware detected by Spybot that won't go away. Each time I scan I find something slightly different. Here's the latest detected by Spybot:
None of my antivirus or antispyware programs detect anything except Spybot. I have read through forums all day and have tried some of the suggested cleaning options, but to no avail.
I also notice that everytime I reboot Windows the Windows firewall is turned off.
I currently have Avira, Spybot S&D, AdAware, SuperAntiSpyware, Combofix, and HJT installed. All were installed today and are up to date. The computer is running WinXP Home SP2. Please let me know what you need from me to evaluate.
Sorry to waist anyones time. After doing some research on Combofix, I decided to run it myself. When I did so, it restarted my computer after it was complete, which indicated it did find problems and was going to try and fix them. After reboot, I ran it again and all came up clean as far as I can tell. Now Spybot, Adaware, SuperAntiSpyware, and Avira don't see any problems.
Good job, I'm glad you got your problem sorted out; thanks for letting us know. Just a word of warning to anybody who reads this thread: running Combofix without advice to do so by a trained expert can cause some serious problems, the tool must be used with caution.
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If there are no more problems or signs of infection, you should Create a New Restore Pointto prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.
The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click the "More Options" Tab.
Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
. . Windows Insider MVP 2017-2018 Microsoft MVP Reconnect 2016 Microsoft MVP Consumer Security 2007-2015 Member ofUNITE, Unified Network of Instructors and Trusted Eliminators
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