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Friends Computer Crashed


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#1 twiztidjuggalo666

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Posted 25 March 2008 - 01:41 PM

my friend has a custom built computer and it has crashed. all that comes up is the white letters on the beginning screen then it goes blank and doesnt load any further.
we would like to know of any way to maybe reinstall windows as he has the windows xp disc.

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#2 hamluis

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Posted 25 March 2008 - 02:24 PM

Can you get into the BIOS?

Do you intend to do a clean install (obliterates everything on hard drive)?

Do you intend to try a repair install?

No error message of any sort?

Can you get into the BIOS to change boot options?

Louis

#3 twiztidjuggalo666

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Posted 30 March 2008 - 02:10 PM

well he has his windows xp disc and when he puts it in it doesnt load
he wants to get everything gone in his sysytem
he goes to the bios and changes it so that the disc drive starts up first. when it does he gets a message that says something along the lines of
"checking your computers hard drives" or somethingl like that then goes blank and doesnt do anything after that.

#4 hamluis

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Posted 30 March 2008 - 03:43 PM

IMO, it sounds like the hard drive has problems, if I am interpreting your statements correctly.

My understanding is that your friend changed the boot order, inserted the XP CD. The XP install process started...and then nothing. Is that correct?

If so...I suggest that your friend immediately download a manufacturer's diagnostic and run same on the hard drive, following all instructions for using this utility.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp. - http://www.tacktech.com/display.cfm?ttid=287#samsung

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

Louis




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