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Computer "hangs" When Running Virus/ad/spyware Scans


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#1 txmugglemama

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Posted 25 March 2008 - 11:03 AM

:thumbsup: Hi everyone...bleepingcomputer newbie here, so please let me know if more info is needed. Here's the problem. About a month or so ago, my daily Norton Anti-Virus scan started "hanging". It usually happened around c:\windows\ie7\reg00561 (although the numbers following "reg" varied). I tried running an AdAware2007 scan...it hung too. As did SpySweeper, CA Anti-Virus and any other virus/ad/spyware scanner I tried. Since they all had issues, I thought that the problem might lay within Internet Explorer 7, so I tried to uninstall. I got as far as the point where it "Updates Registry"...it hung there just like with the scans. When it hangs, I have to turn the computer off at the on/off button with no "shutdown". So, I am at a loss as to what to do. My computer SEEMS to run OK, but I haven't been able to run any type of "security scan" in almost 6 weeks, so something is obviously wrong. Any help/ideas would be appreciated. Please let me know what else I should do or other info to provide for assistance. Thanks in advance. Tracy

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#2 quietman7

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Posted 25 March 2008 - 11:57 AM

Have your tried running your scans in "Safe Mode"?
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