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Hyperlinks Shut Down Computer

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#1 silwizard


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Posted 24 March 2008 - 09:12 PM

My wife has asked me why her computer crashes when she clicks on hyperlinks, primarily in the news portion of Yahoo but it (the problem) has shown up hyperlinks in emails as well. She will click on the link and the computer shuts down as if she had hit the power switch in the back, no shut down or anything like that. When she restarts it there are no error messages. Any help would be appreciated.

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#2 Budapest


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Posted 24 March 2008 - 10:56 PM

Have a look in the Event Viewer for any errors at the time of the shut-downs.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories (Application, Security, System and Internet Explorer).

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer

Also, in Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 silwizard

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Posted 09 April 2008 - 08:22 PM

I appreciate the offer of assistance but apparently the situation continued to get worse and the computer finally crashed and my wife took it to a repair shop and they reported that it had too many viruses on it and it would not even run outside of Safe Mode. I do not know what she plans to do with it yet.

Thanks again

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