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Bsod Help!


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#1 curse666

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Posted 24 March 2008 - 06:49 PM

Recently my computer has gotten random BSODs. 5 has occured, and i have been able to copy down three of the stop errors.

1/ STOP: 0x0000008E (0xC0000005, 0x80543H03, 0xAE68882C, 0x0000000D)

2/ IRQL_NOT_LESS_OR_EQUAL
STOP: 0x0000000A (0x0000001C, 0x00000002, 0x00000001, 0x80520EBD)

3/ 0x0000007F (0x0000000D, 0x0000000D, 0x00000000, 0x00000000, 0x00000000, 0x00000000).

Those are the three most recent ones, and they are all different, which isn't really helping.

Just a couple of months ago, my computer stopped working, and i had to take it to a computer repair store. They replaced the hard drive and one of my 2 sticks of ram.

My laptop is a compq presario v2000 series, and is almost 2 years old.
In addition, after getting the computer fixed, i've had problems where when i press "turn off", it restarts instead of turning off. No BSOD tho (when restarting).

Any help will be GREATLY appreciated.

Wilfrid

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#2 Budapest

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Posted 24 March 2008 - 07:09 PM

Have a look in the Event Viewer for any errors at the time of the BSODs.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories (Application, Security, System and Internet Explorer).

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer

I would also try testing the RAM with memtest86.
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#3 garmanma

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Posted 24 March 2008 - 07:17 PM

Most of the time "/ IRQL_NOT_LESS_OR_EQUAL" is a hardware problem and when it reboots instead of shutting down means a driver issue. Check your Device Manager. Expand all of the +'s and look for anything that has a yellow exclamation point by it
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#4 curse666

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Posted 24 March 2008 - 08:51 PM

Ok i just got a BSOD while typing this, and a similer 0x0000008E error message came up again.

Also, earlier around 2 hours ago, i had a
KERNEL_DATA_INPAGE_ERROR
STOP: 0x0000007A (0x00000002, 0xC0000005, 0x89959620, 0x00000000)

I looked in the event viewer, everything seemed ok, excpet this message seems to occur at similar time to my BSOD. (random though)

Windows saved user WILFRID-116742C\Wilfrid registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

As for the drivers, there doenst seem to be any yellow !'s there.
However, the BSOD's are occuring with higher frequency though.
As for the RAM test, is there any cost-free option? =D (im a student, and on a tight budget already after the first reparation of the laptop)
*edit* Is there supposed to be RAM driver or something? Cuz when i go under memory in device manager i don't see RAM anywhere.
*edit 2* After going to device manager, i clicked view -> show hidden devices. And under non-plug and play drivers, something called "serial" has a yellow exclamation mark.
"This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Click Troubleshoot to start the troubleshooter for this device."
Does that help?

Edited by curse666, 24 March 2008 - 09:11 PM.


#5 mme

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Posted 24 March 2008 - 09:17 PM

STOP: 0x0000007A

i would start backing up important data ...pitures...music to cd
have you ever uninstalled any hardware that may have came with your computer
printer maybe.....it may have been preinstalled
try uphclean for your registry closing

http://www.microsoft.com/downloads/details...;displaylang=en

#6 Budapest

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Posted 24 March 2008 - 10:48 PM

As for the RAM test, is there any cost-free option? =D (im a student, and on a tight budget already after the first reparation of the laptop)

Click on the left where it says "Free Download".
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#7 mme

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Posted 24 March 2008 - 11:08 PM

use memtest
its free
run it over night

http://www.memtest86.com/download.html

Download - Memtest86 v3.4a ISO image (zip)
download to cd and turn off your computer
put cd in turn it back on
memtest will be ready to run
run it overnight
memtest will test your memory...ram

#8 usasma

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Posted 25 March 2008 - 12:39 AM

This error seems to sum up the circumstances with the other errors: 0x0000007F (0x0000000D, 0x0000000D, 0x00000000, 0x00000000, 0x00000000, 0x00000000) Description: http://aumha.org/a/stop.php#0x7f

Most likely it's a hardware problem, with memory being the most likely hardware to go bad (especially with the previous history of memory problems).

If the memory has gone bad again, then I'd have to start suspecting something else is causing the memory to go bad. It could be power surges, or it could be a problem with the motherboard that's causing this. If you get new memory - run MemTest on it after it's been installed to verify that it's good.
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#9 curse666

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Posted 25 March 2008 - 10:02 AM

Ok i'll try out the RAM test and get back to you guys later.
As for the memtest, do i download just straight to a CD? Or do i download, and then unzip to the CD?

Also, for the motherboard and power surge problems, how can i test that? Could it also be heat problems? BIOS problems?

*edit* ok i also noticed that the BSODs only occur after i click something, like exit a program, or start a program. If i leave it sitting still that never happens. Does that matter at all?

And what about the missing driver for the "serial" thing (whatever that is).



**update**
I just BSOD'ed again, 0x8E message (different parameters behind it). However under it, it said this

**win32k.sys Address BF86481C base at BF800000 Datestamp 45f013f6

What does that mean?

Edited by curse666, 25 March 2008 - 10:31 AM.


#10 Budapest

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Posted 25 March 2008 - 04:22 PM

Ok i'll try out the RAM test and get back to you guys later.
As for the memtest, do i download just straight to a CD? Or do i download, and then unzip to the CD?

Download the ISO file, which is listed as:

Download - Memtest86 v3.4a ISO image (zip)

Extract the the ISO file from the ZIP file and then burn this to a CD as an ISO.
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#11 curse666

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Posted 25 March 2008 - 05:34 PM

Well i just tried the disc out, and while it was running it stopped at 12%. Said there was an interruption and it had to stop.
Unexpected interruption: halting....
It was during "test two" (testing ones and zeros, whatever that means)

In the meantime, i had another BSOD, this time saying

PFN_LIST_CORRUPT
STOP: 0x0000004e (0x00000099, 0x00000000, 0x00000000, 0x00000000)

Does that mean my RAM is dead? Then how come my computer is still functionally normally? (aside from the BSOD's)

Cheers,
Wilfrid

Edited by curse666, 25 March 2008 - 05:40 PM.


#12 mme

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Posted 25 March 2008 - 05:58 PM

http://support.microsoft.com/kb/291806

how many sticks of RAM you have
if you have more than one
remove one and see if blue screen returns
or switch RAM slots
but turn computer of before doing this
did you recently add more RAM

#13 curse666

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Posted 25 March 2008 - 06:01 PM

Umm i have two sticks of RAM.

I havent put in a new stick of RAM recently (unless you count the one i input the first time i "fixed" my computer, which apparently didnt really work).

I just did mem test again. As expected it stopped at 12%. However, i noticed 2300 (or so) errors already =S.
Is it possible it is just RAM that's faulty? Or could there be a bigger reason?

Also, for removing RAM, do I have to change the computer settings for just one stick of RAM? (2 sticks of 1gb ram)
Wanna confirm before removing anything. And for that one stick of RAM, should i run memtest for it?

And the 0x4E error occured when i press turn off on the laptop. Would that help?

Thanks,
Wilfrid

Edited by curse666, 25 March 2008 - 06:04 PM.


#14 mme

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Posted 25 March 2008 - 06:05 PM

go to bios and turn off your onboard video
if that helps you need to install a new video card

#15 curse666

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Posted 25 March 2008 - 06:07 PM

go to bios and turn off your onboard video
if that helps you need to install a new video card


Huh? Video card? This has to do with my video card now?




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