The first thing I can tell is to uninstall spybot. See if the situation with webmail icons is resolved.
One thing that keeps coming through about this issue with Comcast webmail is an ad-blocking function of Spybot.
I encourage you to head to the Comcast help forums. Look for the topics in Email which discuss this problem-there are quite a few.
Comcast offers a help forum for it's customers-it's mostly a user-to-user forum. http://forums.comcast.net/comcastsupport/
You'll have to sign in with your user name. Then you'll be taken to a page where you will need to choose a screen name. Once you've done that, you'll have access to the forums.
Specifically, you may want to go to the email forum, and find the threads titled
Cannot Delete Email Message Without Opening First and
Unable to use "select all" or delete - Assistant never loads
There might be something you can try. It seems that the issue may have something to do with Norton and Spybot, at least there are some users who report trying the fixes for Norton seems to clear up the problem. But the other side of the coin is that it affects people who don't use either of these programs. If nothing else, you will be able to see that you are not alone in experiencing the icons in webmail.
edit to add: the Comcast forum is a good resource if you are having issues with Comcast. We see a lot of posters who have issues tech support can't solve, but do get solved in the forum. Some of us bypass tech support and go straight to the forum for help.
I noticed you have Spybot installed on your computer?
Just a few minutes ago I did a test. Since Spybot was mentioned as a cause of the greyed out icons, I decided to uninstall Spybot. After the uninstall and a reboot, I sent a test mail to myself at my Comcast email address. Checked it using webmail. Lo and behold, when I put a check mark in the box next to the mail in the inbox, the delete and report as spam buttons became bold and worked.
I had discounted Spybot as the cause because I don't have it set to run on startup or in the background. If I want to use it, I'll click on the desktop icon and open it myself. I thought it had to be open for the issue to occur, apparently I was wrong. If you have Spybot, uninstall it and see if that resolves your issue with mail. Who knows, it might clear up another problem or two.
I've also asked if there are any settings in Spybot that need to be changed.
Edited by Queen-Evie, 24 March 2008 - 01:18 AM.