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Blank Screen, Please Help!


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6 replies to this topic

#1 hishaamsiddiqi

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Posted 22 March 2008 - 02:12 PM

Recently, I got the Blue Sceen of death, the unmountable_boot_volume error. I then went out and purchased a new harddrive. I made the new hard drive (F:) the primary master drive and kept the old drive (C:) connected as the secondary drive. I booted up my computer and it went to the new drive, I installed Windows XP, and everything was working fine. Because of the new drive, it was like a brand new computer. Through My Computer, I could access the old drive (C:) and I began transferring my old files from C: to F: drive. All that was fine, just a few problems: I could not change the screen resolution over 640x480. The display properties slider just wouldn't move past that mark. Everything was really big. So I decided to restart the computer and F12 to the boot menu. I had the choices of
1. Normal
2. Primary Master Drive
2. Secondary Drive C:
3. Blah blah blah

I chose to boot to the secondary drive C: to see if the screen resolution was as bad over there too. This was a stupid idea and I later realized that had it even booted to that drive, I wouldn't be able to check the resolution because I would get the Blue Screen again. Anyways, I selected the C: drive and it started the Windows XP loading screen. After Windows XP loads, the screen is blank. So I restarted, went to F12 boot menu, and this time chose to go back to the Primary Master Drive, again, it went to the Windows XP loading screen, and then after loading, the screen goes blank again. I again restarted, went to the boot menu, and this time chose "Normal". I again got the same problem. The screen doesn't turn off, it's just a plain black blank screen. Nothing will get it to load any more. I even just start it normally with no boot menu, and the screen just blanks out and nothing comes after the Windows XP loading screen.

I know this isn't as much of a virus problem, but I'd appreciate any help you guys would have to offer.
Thank you very much!

-Hishaam

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#2 garmanma

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Posted 22 March 2008 - 03:20 PM

If you have an XP CD you can access the Recovery Console and run FIXMBR
http://support.microsoft.com/kb/314058
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#3 hishaamsiddiqi

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Posted 22 March 2008 - 03:32 PM

Thanks. I'll go try it right now. Do you know what the problem is?

#4 hishaamsiddiqi

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Posted 22 March 2008 - 03:52 PM

When I go to the recovery console, it gives me two drives to choose from C: and D:, and when I type FIXMBR for each one, it says that it could damage the partitions and make it inaccesible. I'm trying not to lose any of my work. Do you know what else I could do?

#5 garmanma

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Posted 22 March 2008 - 05:03 PM

That's just the standard warning. You should be OK It will attempt to fix the Master Boot Record
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#6 hishaamsiddiqi

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Posted 22 March 2008 - 06:21 PM

Okay, should I do FIXMBR to the C: drive, the D: drive, or both?

#7 usasma

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Posted 23 March 2008 - 06:20 AM

You should "fixmbr" on the drive that contains the new installation of XP. Just in case, also run the "fixboot" command.

There are several different black screen errors, but basically they are as follows:
- corrupt MBR (fixmbr is the fix for this)
- corrupt boot sector (fixboot is the fix for this)
- corrupt file system (chkdsk /r is the fix for this)
- corrupt video drivers (in this case you should be able to boot into Safe Mode)

Also, since you're in the Recovery Console, run "chkdsk /r" (without the quotes) to ensure that the boot drive file system isn't corrupted.

Trying to access a bad hard drive can lock your system up so bad that a reboot will be required. I'd suggest putting this thing in a USB drive caddy to keep it from hosing your system. You can get one here for about $30 US: http://www.cooldrives.com/saandidehadr1.html (I use these at home and at work - the drawback is that they don't have an enclosure for permanent use).
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