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Xp Painfully Slow Shutdown


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#1 eZpcTech

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Posted 21 March 2008 - 01:05 AM

Hi all, New to this forum. Having XP Pro shutdown issues on a client's PC. The unit is a P4 3ghz Intel running 2.5gig RAM on a Gigabyte MB and XP Pro as the OS. Shutdown and or reboot takes upwards of 5 minutes. I've done the following...

* Checked that Nvidea Video Helper is disabled in Services.msc (actually it is not present)
* Removed all drivers from previous Nvidea card and installed new ATI Radion card)
* Updated Video drivers for ATI card.
* Checked for mismatched RAM.
* Set ClearPageFileAtShutdown value to 0 in the registry.
* Checked that no USB devices are attached when shutting down.
* Checked that the antivirus (Avast) is not scanning drives at shutdown.

Startup is fine, only shut down and reboot seem to be affected. I'm thinking there may be a compatibility issue with the video card as the problem seems to have started soon after the new one was installed. If that is the case does anyone have any workarounds? I've downloaded the 'User Profile Hive Cleanup Service' from Microsoft and I'll give that a go next but in the meantime does anyone have any other suggestions?

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#2 nigglesnush85

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Posted 21 March 2008 - 06:25 AM

Hello,

Have you changed the values of the hung app timeout, wait to kill service?
Regards,

Alan.

#3 lowtek_otc

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Posted 21 March 2008 - 01:08 PM

Test the shutdown speed when you are in safe mode. If it shuts down quickly in safe mode, then there is a particular process or service that Windows is hanging on. Typically I see ccapp.exe (Norton/symantec core app) hang more times than not during shutdown.

#4 usasma

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Posted 22 March 2008 - 05:58 AM

Try opening Task Manager and clicking on the Processes tab. Make it big enough to see everything - then click on Shutdown to see if there's any suspicious activity that you can spot. Let us know the name of the process and we can work from there.

Also, here's a good link for troubleshooting shutdown issues: http://aumha.org/win5/a/shtdwnxp.htm
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#5 eZpcTech

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Posted 23 March 2008 - 12:35 AM

Try opening Task Manager and clicking on the Processes tab. Make it big enough to see everything - then click on Shutdown to see if there's any suspicious activity that you can spot. Let us know the name of the process and we can work from there.

Also, here's a good link for troubleshooting shutdown issues: http://aumha.org/win5/a/shtdwnxp.htm



Thanks John I'll try that

#6 eZpcTech

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Posted 23 March 2008 - 12:37 AM

Test the shutdown speed when you are in safe mode. If it shuts down quickly in safe mode, then there is a particular process or service that Windows is hanging on. Typically I see ccapp.exe (Norton/symantec core app) hang more times than not during shutdown.


Good idea, didn't think of that thanks. No Norton bloat-ware on the machine in question and no remnants of it either. I'll get back to you with the results.

#7 eZpcTech

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Posted 23 March 2008 - 12:39 AM

Hello,

Have you changed the values of the hung app timeout, wait to kill service?


Do you mean on every service? I'm a bit nervous about doing that. Is the min timeout 10000?

#8 eZpcTech

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Posted 23 March 2008 - 01:36 AM

Hello,

Have you changed the values of the hung app timeout, wait to kill service?


Do you mean on every service? I'm a bit nervous about doing that. Is the min timeout 10000?


Sorry, my bad, thinking something else ... yes I ran CachemanXP and set the timeout to 2 sec's - no difference

#9 nigglesnush85

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Posted 24 March 2008 - 04:13 PM

try using this tool, http://www.tweaknow.com/ click the windows core section then change the values in the windows time out section to something a little more friendly.
Regards,

Alan.




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