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Iexplore.exe Process Will Not End


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#1 stefan_p

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Posted 20 March 2008 - 05:26 PM

Hey,
For some reason i have IEXPLORE.EXE running twice in my process tab of the task manager. Everytime i end the process, it just pops up again. also, occasionally i will get a pop-up from internet explorer,but i dont even use internet explorer, only firefox! i did, however download trend micro's hijack this, and it looks like this forum utiizes the reports from hjt,so if you think that log will help i will be more than happy to post it. hopefully somone can help me, i really dont want to re-install windows

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#2 boopme

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Posted 20 March 2008 - 09:10 PM

Hello, before we go to the HJT forum. Lets's see if we can't find out some things.
What is your Operating system? Are they(2 processes) using a lot of your CPU?
Have you scanned your PC since with your Antivirus and spyware?
Also are they spelled exaclty like that and All capital letters?

Edited by boopme, 20 March 2008 - 09:12 PM.

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#3 stefan_p

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Posted 21 March 2008 - 11:30 AM

My operating system is Windows XP Media Center Edition Version 2002 service pack 2. The processes dont seem to take up much cpu. I have scanned my pc with several diffrent anti-virus applications, including ad-aware, avg, prevx, and spybot search and destroy (all virus scans were done in safe-mode). and the processes are always spelled IEXPLORE.EXE, in all capital letters.

#4 boopme

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Posted 21 March 2008 - 02:10 PM

This is probably malware and maybe in the boot system.
Please type CTRL + F
In the popup box type IEXPLORE.EXE ,just as you have found it.
After the resulting search, list the full paths of the found files found here in the next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 stefan_p

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Posted 21 March 2008 - 03:47 PM

C:\Documents and Setting\Perry\Local Setting\Temp\WERbe26.dir00------------------HDMP file
C:\Documents and Setting\Perry\Local Setting\Temp\WERbe26.dir00------------------MDMP file
C:\Program Files\Internet Explorer-------------------------------------------------------------Application (of course)
C:\WINDOWS\Prefetch----------------------------------------------------------------------------PF File (the file name was IEXPLORE.EXE-27122324.pf)

Edited by stefan_p, 21 March 2008 - 05:30 PM.


#6 boopme

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Posted 23 March 2008 - 11:09 AM

Ok let's scan the PC and see if we need to move on to HJT or not.


Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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