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Computer Shuts Down When Scrolling In Ie


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#1 8pete8

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Posted 18 March 2008 - 09:29 AM

Sometimes when I am in internet explorer, and scrolling down pages, my computer restarts itself without warning.
This only happens when I use the scroll wheel on the mouse or the scroll bar in IE. It happens intermittently and can't pin it down to one specific action or website i'm on.
I have re-installed Windows, but this has not solved the problem.
I have Windows XP
Also, it sometimes takes a few attempts to start the computer up.

Can anyone help, please??

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#2 ruby1

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Posted 18 March 2008 - 01:40 PM

Hi and welcom :thumbsup:

to first try to eliminate an infection as the cause of this, can you kindly tell us what your antivirus program is, what other protection, when last fully updated and run on full deep scans?

also do you have SP2 on there and are all your Windows updates up TO date?


do you or have you had any P2P file sharing programs on there?

#3 8pete8

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Posted 19 March 2008 - 02:11 AM

I don't have any antivirus software!

I use SP2 and reloaded this back on to my computer. Didn't get any updates and didn't install any other applications. I then tried the internet again, and it shutdown again when I went to scroll through a webpage.
This is intermittent. Someimtes I can use the internet and my computer fine for hours, and then without warning it will reboot itself. Then other times it happens a lot more.

Do you think the computer could be over heating?
Or something to do with the graphics card?

#4 ruby1

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Posted 19 March 2008 - 07:33 PM

as you say you have apparently got NO protection on there it might be a sensible idea to do some scans to see the state of play in that area and see if an infection might BE the cause of your problems ?

as you say you do not have ANY anitvirus program installed , can you also confirm if you have an anitvirus protection within your internet connection?
assuming you have NO anitvirus protection you could try the FREE avg7.5


http://www.filehippo.com/download_avg_antivirus/

you will need to install it , update the definitions which may take a few attempts,reboot into safe mode and run a full computer scan


may I also suggest you run some scans to see what if anything they find?
try super antispyware FREE for home users
http://www.superantispyware.com/superantis...efreevspro.html

its exe is http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE

and asquared also FREE http://www.emsisoft.com/en/software/free/

its exe is http://download6.emsisoft.com/a2FreeSetup.exe

you will need to download each fully update the definitions , reboot preferably into safe mode and run a full deep scan with each

they will each produce a log report for you to post back on here for the team to review

you could also try an on line scan from Trend
http://housecall.trendmicro.com/uk/


Didn't get any updates


by this do you mean you have NOT been to the Microsoft windows update site to check for any updates you need?




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