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Trojan Horse Virus


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3 replies to this topic

#1 Shaftell

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Posted 18 March 2008 - 12:07 AM

Hey everyone.

My computer has recently been infected by a virus called Trojan Horse. I did a full system scan using Norton Anti-Virus and it has detected it failed to remove it. I can't open my Control Panel, My Documents and My Computer. Basicially any folder. It opens, then closes right away.
My operating sysem is Windows Vista.I'm not too sure on what to do next. I've looked up the virus on Symantec webpage thing and I don't know how to remove the virus.
Any help whatsoever would be very much appreciated. Thanks.

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#2 rookie147

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Posted 18 March 2008 - 06:00 PM

Can we have some more information about your problem, please? What files are infected, and what is their location? Have you run any other anti-malware tools?

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#3 Shaftell

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Posted 18 March 2008 - 06:37 PM

Okay. Well, I'm not sure what files are infected. I know it can't open documents or files. I've downloaded Kaspersky and am doing scans on it right now.
Norton has picked up the virus though and it does say it's one but it can't remove it. I'm not that much of a computer whiz to know how to check which files are infected though.

Edited by Shaftell, 18 March 2008 - 06:37 PM.


#4 rookie147

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Posted 19 March 2008 - 05:16 AM

I assume that you meant you downloaded Kasperky's antivirus onto your computer to help with the malware removal; I would not however recommend doing this. You should not have more than one antivirus product installed and running on your computer at a time.
The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other antivirus products to create "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.
In general terms, the two programs may conflict and cause false alarms - when the antivirus software tells you that your PC has a virus when it actually doesn't. Also it can cause system performance problems; your system may lock up due to both software products attempting to access the same file at the same time.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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