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Can't Find Internet Explorer Or Windows Media Player


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8 replies to this topic

#1 heavyjavadrinker

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Posted 17 March 2008 - 11:38 PM

i went to uninstall Outlook Express from Add/Remove windows components list by checking the box
and didnt realize that this was to install it and delete everything else. very confusing instructions.

i then went to Microsoft Update to download IE7 and WMP10 and from what i can tell
they're still installed but hidden. there is no Internet explorer.exe to be found in the program files folder
or exe in the media player folder.

i know they're still there because if i click on the windows update icon it loads in IE 7
and if i play a cd or dvd it loads WMP10.

also they dont show up as an option when you right-click an item like an html file or an mp3 in the menu.

anyone know how to correct this?

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#2 david28

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Posted 18 March 2008 - 03:08 AM

So have you looked din the directories and haven't found the executables?

Internet Explorer: C:\Program Files\Internet Explorer (iexplorer.exe)
Windows Media Player: C:\Program Files\Windows Media Player (wmplayer.exe)

These are where the .exe files can be found for those programs :thumbsup: .

Regards,
David.

#3 heavyjavadrinker

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Posted 18 March 2008 - 01:49 PM

i did a search on my hard drive:

wmplayer.exe was located in C:\WINDOWS\ServicePackFiles\i386

i did a search for iexplorer.exe and there were no results (with hidden files, system folders checked too)

when i click on windows update though it still loads i explorer 7. i did a properties check on the windows update link and it lists:

target location: system32
target: %SystemRoot%\system32\wupdmgr.exe
start in: %HOMEDRIVE%%HOMEPATH%


i looked at the wupdmgr.exe properties and it doesnt say what it links to.

Edited by heavyjavadrinker, 19 March 2008 - 01:23 AM.


#4 M...

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Posted 18 March 2008 - 03:56 PM

Hello heavyjavadrinker,

Just a thought: Maybe try going back to Add/Remove Programs, Add/Remove Windows Components and check (select) everything -- you may need to "drill down" into the various sublists to check sub-items (i.e., click on a list item, then click the "Details..." button, if it is enabled).

Then go to Windows Update to update the system.

Now that you know how the Add/Remove Windows Components section of Add/Remove Programs works, you can always go back later to remove those items you may not want.


I did find this: "How To Add or Remove a Windows Component in Windows XP":

http://support.microsoft.com/kb/307894

I agree with you that it is a very confusing user interface. Rather than specifying individual Windows components for installation or removal, as the name Add/Remove Windows Components would imply, you are basically "painting a picture" of what you want the entire system to "look like" when you are done, in terms of Windows software. Anything that is checked is added/installed, if it is not already installed, and anything that is unchecked is removed/uninstalled, if it is already installed.

#5 ally1350

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Posted 21 March 2008 - 01:56 PM

Thanks for the reply.

I can remove both IE and Outlook Express via Windows components but I want to re-install a new copy and I am not sure if that will work or it will just re-install the old copy?

If I re-intall IE will I get a fresh copy?


Thanks

Ally
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#6 M...

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Posted 21 March 2008 - 04:39 PM

The following articles may be helpful:

"How to uninstall Internet Explorer 7":

http://support.microsoft.com/kb/927177

"How to reinstall or repair Internet Explorer in Windows XP":

http://support.microsoft.com/kb/318378

In the Summary section near the beginning of the above article, it states that:

"Note In some cases, the steps to reinstall or to repair Internet Explorer 6 will also resolve problems in Microsoft Outlook Express."


"How to Rollback from Internet Explorer 7.0 to Internet Explorer 6.0":

http://www.csgnetwork.com/ie7rollback.html

After any of the above fixes, I think you should be able to go to the Microsoft Update web site (Tools, Windows Update, Custom) to get the most recent versions/fixes.

Edited by M..., 21 March 2008 - 04:46 PM.


#7 ally1350

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Posted 21 March 2008 - 05:24 PM

Thanks for the help

Ally

#8 david28

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Posted 21 March 2008 - 05:42 PM

So it worked and it is all fixed?

#9 ally1350

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Posted 21 March 2008 - 05:54 PM

I am first going to check and see if there is setting that is off in Outlook Express. It does not make sense that 1 of 4 email addresses does not work.

If I need to I will try your suggestion.

Thanks

Ally




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