Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

> Usb Hard Drive Problem - Will Not Register - Possible Fail?


  • Please log in to reply
3 replies to this topic

#1 shahdad

shahdad

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 17 March 2008 - 07:57 PM

Hi,

I have a WD usb external 500gb hard drive and it has stopped working....


Today I plugged it in to my laptop as usual for file transfering and find that it does not work. On boot up it makes a nice clicking noise so most likely its dead.... I have called WD and ordered a RMA but I need to figure out a way to get my data.

I have data recovery software but the problem is that I cant even get the drive to register in windows xp.

I plug in the usb cable and the drive powers up. The blue night in the front comes on and you can hear it powering up. A few seconds later you here the windows chime that indicates a usb drive has been connected. The Safety Remove Hardware icon also shows up in the the task bar and when you dbl click on it there's a USB Mass storage device listed.

However, nothing shows up in my computer.

So I ran a cross-ref to dbl check, in computer management, in Device manager, under Disk Drives it registers as WD External USB Device.

BUT under Disk Management there is DISK 1, only the DISK 0 which is the internal drive.... wtf???

Is there anyway to get the drive to register so i can run a data recovery on it???

Any help would be appreciated, thanks

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:14 AM

Posted 17 March 2008 - 08:11 PM

You could try going to the WD website and download their diagnostic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 shahdad

shahdad
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 18 March 2008 - 01:44 AM

i gave that a try, didnt work. it shows the device but it wont connect to it.... i think its really dead

#4 shahdad

shahdad
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 18 March 2008 - 01:46 AM

i also took the casing apart and connected it directly to a sata cable , bios wont even pick it up to try and go through dos




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users