Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trojan.Startpage.M problems...please help


  • Please log in to reply
5 replies to this topic

#1 james2025a

james2025a

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:29 AM

Posted 17 March 2005 - 12:16 PM

Hi there. First of all please let it be known that i am far from a computer expert....so any help that you kind people may give....please keep it basic for my knowledge. The problem is that every time i move through pages on Internet Explorer i get a message that says a Trojan has been found (Trojan.Startpage.M) and that Norton has tried to clean it and been denied.....tried to put in quarantine and denied and access denied.

Can anyone please tell me of a shareware program or a simple solution that will allow me to get rid of this ongoing problem.

My thanks in advance for any suggestions.

James

BC AdBot (Login to Remove)

 


#2 tg1911

tg1911

    Lord Spam Magnet


  • Members
  • 19,274 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:SW Louisiana
  • Local time:03:29 AM

Posted 17 March 2005 - 01:03 PM

Try running these online scans:

http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

Become a BleepingComputer fan: Facebook

#3 james2025a

james2025a
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:29 AM

Posted 17 March 2005 - 03:09 PM

Thanks for the help. I tried using both of the links that you sent me. Both of them said that the trojan was uncleanable. With the housecall it suggested deleting the file after i have scanned (which i did) but it still keeps on appearing.

Any other suggestions that i could try would be greatly appreciated.

James

#4 stidyup

stidyup

  • Members
  • 641 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 17 March 2005 - 04:13 PM

Run HijackThis save the log and post the saved log file in this section of the forum.

If you have boardband access you might want to try using rescueme and download a couple of scanners, don't run them, boot into safe mode (see here for instructions on booting into safe mode) and then run the virus scanners.

If you can use a friends PC I'd also suggest building ubcd4win, you'll need a copy of XP with SP1/SP2 slipstreamed into it which will allow you to create the CD. This will give you full read/write access to your hdd and allow you to run either AntiVir and/or Sysclean on your system.

If you haven't already got them installed, download and run adaware and spybot. Again I'd recommend running these in safe mode.

Once you've finished run hijackthis and post the log in the above forum link to check that you are clean.

Edited by stidyup, 17 March 2005 - 04:25 PM.


#5 Enthusiast

Enthusiast

  • Members
  • 5,898 posts
  • OFFLINE
  •  
  • Location:Florida, USA
  • Local time:04:29 AM

Posted 17 March 2005 - 06:53 PM

You have to clean trojans and viruses while in safe mode, as they can't be cleaned when their associated files are in use.

Here are some freeware programs that will assist you in cleaning your computer and preventing future infection:

Freeware AntiSpyware and Security Programs

Software firewalls with freeware versions
Zone Alarm: http://www.zonealarm.com/
Sygate: http://www.sygate.com/

Antivirus programs - freeware

AVG: http://www.grisoft.com/us/us_index.php

Anti-malware freeware

AdAware: http://www.lavasoftusa.com/software/adaware/
Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx
SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
Spybot S&D: http://www.safer-networking.org/en/index.html

Web based online Antivrius and antimalware scans:

Panda Activescan (IE only)
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Startup Program Control:
StartUpMonitor: http://www.mlin.net/StartupMonitor.shtml

#6 james2025a

james2025a
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:29 AM

Posted 21 March 2005 - 10:33 AM

First of all i would like to thank you all for your help. The problem seems to have disappeared after i went to the first couple of sites and ran the scan a couple of times.

Once again thanks for everyones help, it is really appreciated.

James




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users