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Can Not Remove Spyguard


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8 replies to this topic

#1 JayWV

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Posted 16 March 2008 - 06:13 PM

I used the windows add/remove program to remove SpyGuard. And it appeard to work. But when I run CCleaner it tells me that it can not remove Spyguard.

I then found the post by Brinler on how to do it. But since I have used the add remove option I am not sure to attempt the method given. I wish I had found that post before I did remove it.

Can anyone assist in giving directions to remove the "residual stuff" that apparently is on my computer?

Thank you.

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#2 boopme

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Posted 16 March 2008 - 08:57 PM

Hello and welcome
Please follow the instructions in our Tutorial

How to remove The Spy Guard (Removal Instructions)

NEXT:
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt
.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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#3 JayWV

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Posted 17 March 2008 - 07:09 AM

Since I requested help I have run Spybot search and destroy, adaware, panda virus. Then I ran CCleaner again and the problem is gone. I will retain your instructions as I know I will need them in the future. Thank you for your reply. I am sorry I posted in the wrong room. Can you delete my post please.
jayrwv

#4 quietman7

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Posted 17 March 2008 - 09:27 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#5 JayWV

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Posted 17 March 2008 - 04:04 PM

I did all that you suggested. I really appreciate the great assistance. Makess computer life much better. Thank you.

#6 boopme

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Posted 17 March 2008 - 04:09 PM

Thanks for the kind words and you're welcome on behalf of the Bleeping Computer community :thumbsup:
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#7 quietman7

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Posted 17 March 2008 - 04:20 PM

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
"Block Unwanted Parasites with a Custom Hosts File" - Instructions for the MVPS HOSTS File
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#8 ///

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Posted 23 March 2008 - 08:43 PM

To remove the remains download wise disk cleaner :thumbsup:

#9 JayWV

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Posted 24 March 2008 - 10:16 AM

The suggestion to use Wise Disk Cleaner is much appreciated. I am amazed at it's ease of use and how it get rid of so much junk. Thanks a lot.




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