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False Antispyware Programs


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6 replies to this topic

#1 kyle m

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Posted 16 March 2008 - 03:31 PM

i am trying to help my friend get a virus off of his computer, that his little brother got when trying to download something. on his desktop, he has Spyware&Malware Protection, Error Cleaner, and Privacy Protector. i am assuming the best first step would be to run hijackthis and post the log, would this be right?

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 PropagandaPanda

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Posted 16 March 2008 - 03:49 PM

Could you please state your operating system and service pack? Also list the legitiment anti malware programs you have installed on the computer.

What file did he download and from what site? (please do not link sites.)

Please don't post a HJT log unless directed by a moderator.

#3 kyle m

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Posted 16 March 2008 - 03:53 PM

he does not remember what file he downloaded. zone alarm security suite, and norton internet security.

#4 PropagandaPanda

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Posted 16 March 2008 - 04:04 PM

Please use SmitFraudFix. (Only if you have XP) I'm unsure if it is compatible with vista.
  • Download SmitFraudFix to your desktop.
  • Reboot your computer into Safe Mode.
  • Before running SmitFraudFix, please close all applications.
  • Double click the icon to start the program.
  • Press any key to pass the credits.
  • Type 2 then hit Enter.
  • Please be patient while your computer is being scanned.
  • Disk Cleanup will run after the scan.
  • When Disk Cleanup is done, your will be prompted to restart.
Please post back with the results.

Edited by PropagandaPanda, 16 March 2008 - 04:05 PM.


#5 Juha

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Posted 16 March 2008 - 04:09 PM

I guess what PP meant by 'what files did he download' to mean what kind of illegitimate/rogue program files... and from which sites, hence his saying of please do not link to sites, i.e. so as others not to inadvertently download them...

Also, you forgot to state your Operating System, i.e. XP, and Vista, and which Service Pack.

Hope it helps.


Sorry, my comment came in late!

Edited by Juha, 16 March 2008 - 04:10 PM.


#6 kyle m

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Posted 17 March 2008 - 12:13 AM

well for some reason, his comp will not boot into safe mode. i select it from the boot menu, and the lines of script go by, but it freezes on one for a few minutes, then boots normally. any suggestions? by the way, he is running xp media center edition 2005.

#7 PropagandaPanda

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Posted 17 March 2008 - 10:32 AM

Try getting into diagnostic mode this way then.
  • Boot into normal mode.
  • Click Start>Click Run>type msconfig.
  • The configuration will open. Under General tab>Startup Selection, select Diagnostic Startup.
  • Hit OK. You will be prompted to restart the computer. Do so and then run the fix program using the instructions in my above post.
The computer will continue to boot into Diagnostic Mode until you select Normal Startup in msconfig again.




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