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Outlook Stops Working


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#1 zippy216

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Posted 16 March 2008 - 07:16 AM

I am new to this website but was told that you may be able to help. about a week or so ago I noticed my computer getting slower. Now when trying to send or receive emails, after my initial send/receive, outlook times out (error no. 0x8004210A) trying to connect with my pop server. I can restart the computer and it seems to work, but only for a short period and then stops.

Any ideas

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#2 tork

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Posted 16 March 2008 - 01:09 PM

Error message when you view a POP3 e-mail account with antivirus software installed: The operation timed out waiting for a response from the receiving (POP) server 0x8004210a
http://support.microsoft.com/kb/813518/en-us


Outlook Error 0x8004210a
http://support.microsoft.com/kb/827349

#3 TMacK

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Posted 16 March 2008 - 01:24 PM

Outlook Error 0x8004210a
http://support.microsoft.com/kb/827349

This KB article applies to Outlook 2002.

This could also be a sign of folders in need of compaction and/or a fragmented disk. Compact your folders, then run Disk Defragmenter.
How to Maintain Your OE Store Folder

Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#4 ruby1

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Posted 16 March 2008 - 03:51 PM

or all this COULD be signs of an infected computer; what is your windows version and what anitvirus program are you running ?

also what other protection do you have on there, when did you last fully update it and run it ?

as to disabling your anitvirus program from scanning emails? I personally would NOT run my computer without active email scanning as that is one of the points OF an anitvirus program, to scan both incoming and outgoing mail FOR viruses, so why disable such , what I view as essential protection?

#5 TMacK

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Posted 16 March 2008 - 04:41 PM

Antivirus software invades the Outlook Express program to try and intercept (incoming and, in some cases, outgoing) messages that might contain virus.
The problem with this approach is that the antivirus software can trigger the destruction of an entire message folder or the entire message store, when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occurring, turn off email scanning in your antivirus software. You will still be protected against infection.
If you attempt to open a message attachment containing a potential virus, then your antivirus software will recognize that your are attempting to infect your system, and will block you from doing so.

The best practice on the user's part is to save an attachment to disk and then scan it with the antivirus software prior to opening it. Messages opened themselves (if you have the latest security updates from Windows Update) will not infect your system -- only attachments.
You do not need additional email scanning on top of your system being continuously scanned by antivirus software, so turn off email scanning to prevent destruction of your message store.


Quoted from OE Tips
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#6 ruby1

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Posted 16 March 2008 - 06:36 PM

each to his/her own but I stand by my practices on my computers and will NOT disable my antivirus on my emails ( but we detract from this thread);

however we still need to know what the windows version is and what protection is on board, when last fully updated and run?

#7 zippy216

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Posted 17 March 2008 - 03:59 PM

Windows XP Professional - SP2
Tend Micro Internet Security 2008

#8 ruby1

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Posted 17 March 2008 - 04:16 PM

just to be on the safe side you could run a few FREE scans on the computer to see if you have gotten a chill that Trend has overlooked

try a scan with superantispyware
http://www.superantispyware.com/superantis...efreevspro.html

its exe is

http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE

and asquared free

http://www.emsisoft.com/en/software/free/ its exe is

http://download6.emsisoft.com/a2FreeSetup.exe

try downloading each, fully update the definitions, reboot into safe mode and run on full deep scans

let us know what they find? each will produce a log report , which you could post in here for review :thumbsup:

depending on how much is on the computer these full scans COULD take a wee while so be patient

of interest, do you have system restore enabled? it SHOULD BE on 'by default '....

#9 digimap

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Posted 19 March 2008 - 02:46 AM

A update from trend micro on the 14th March may have disabled your outlook on the trend personal firewall. Open your trend dialogue box go to firewall and check your settings you may find your SMPT is being blocked.




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