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Ad Served Browsingsoftware


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#1 hsmack

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Posted 15 March 2008 - 07:00 AM

Hi, I'm using IE7 and since a view days a window pops up at the right bottom of the page saying: "Ad served by BrowsingSoftware". After this IE opens a new window: "hopelessromatic.com"!!!!! I've McAfee, I run Ad-Aware 2007 and Spybot Search & Destroy several times and as well in the Saved Mode. How can I delete this pop up window? Thanks for help, Heike

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#2 boopme

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Posted 15 March 2008 - 12:48 PM

Is this also an XP machine?
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#3 hsmack

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Posted 15 March 2008 - 07:49 PM

Hi, Yes I've Windows XP

#4 boopme

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Posted 16 March 2008 - 04:54 PM

Ok let's start with a scan and a log.

Download Attribune's ATF Cleanerand then SUPERAntiSpyware, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 hsmack

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Posted 17 March 2008 - 08:00 AM

Hi,

the result of the scanning no infection dedected:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/17/2008 at 12:37 PM

Application Version : 4.0.1154

Core Rules Database Version : 3420
Trace Rules Database Version: 1412

Scan type : Complete Scan
Total Scan Time : 01:58:24

Memory items scanned : 233
Memory threats detected : 0
Registry items scanned : 7960
Registry threats detected : 0
File items scanned : 75330
File threats detected : 0

Anyway after this I went into the register in Start - Run, I typed "regedit" and deleted all entries who encluded "BrowsingSoftware". That seemed to work. Up to now no pop up!!!

Thanks for your help : thumbup2

#6 boopme

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Posted 17 March 2008 - 02:28 PM

Ok great,if your system is clean now then next:
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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