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Command Service And Others


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2 replies to this topic

#1 mickeyho13

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Posted 14 March 2008 - 07:40 PM

So my mom's computer has all those symptoms of a virus/trojan/adware and I need to fix it. Help?

One that I can't seem to delete with spybot is "Command service"

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#2 Billy O'Neal

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Posted 14 March 2008 - 08:28 PM

Hello, mickeyho13.

Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use <Control>+A)
  • Right-click again and chose "Copy" (or <Control>+C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

Billy3
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#3 Orange Blossom

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Posted 15 March 2008 - 11:46 PM

Hello mickeyho13,

In order to provide you with the proper disinfection procedures, we need some additional information.

What is your operating system: Windows XP, Vista, etc.?

What security programs, besides Spybot, do you have installed? Please name them.

What symptoms is your mom's computer experiencing?

Can you please post the Spybot log?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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