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Posted 14 March 2008 - 08:59 AM
Posted 14 March 2008 - 10:06 AM
forum.grisoft: instructions for suspected FP's
If you suspect a file to be a false positive. Test the file at [virusscan.jotti.org] and if it is a false positive, archive (zip, arc, tar etc) the file using a password and email a copy to firstname.lastname@example.org with a brief description as well as the password you used to archive it with.
If it is a false positive , turn off heuristic scanning for the time being. When Grisoft adjusts the virus definitions you can turn it back on. If turning off Heuristics still doesn't allow access to the file while testing and emailing... disable the resident shield temporarily.
Edited by quietman7, 14 March 2008 - 10:11 AM.
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