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Def. Virus..i'm A Newbie


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2 replies to this topic

#1 kev4410

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Posted 14 March 2008 - 12:18 AM

Ok, I don't know where to start. I noticed the problem when my computer was running slowly and I pressed CTRL ALT DEL to see what processes were up and it said that I didn't have priveledges or something to that extent. I found a code to allow me into task manager that I typed into Run...It worked and their were a few suspicious things running.

I downloaded SpyBot Search and Destroy. Installed it and ran it..During this process I kept getting a bunch of little boxes that said Register and a selection of to block them and for the program to remember them....I'm not sure what it was but it put a ton of them up each minute and they were freezing up my computer. I un-installed SB s and d because I had not idea how to use it and what not.

I have two continuous things on the bottom of my start menu the yellow triangle and the circled red x that tells me I'm infected.

I am not a computer expert by any means (I'm sure you experts got a few laughs out of my description lol)

I have tried to install norton 360 and it will not let me install

I have tried some other spyware/maleware programs that I have to key in 1 and then two...I forget the names of these programs. Sorry, I'm sure I didn't use them correctly anyway.

I am able to type in REGEDIT and my registry does come up...I think a problem with norton not installing was a pop up with something like that maybe.

I have a lot of stuff I need on this computer like all of us and I was wondering if someone(s) could give me an approach as to what virus/others are infecting my system. Thanks so much for your help in advance. Kevin

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#2 Billy O'Neal

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Posted 14 March 2008 - 07:10 AM

Hello, kev4410.

Don't get worked up: We are all newbies at something, and we were once newbies at everything.

Please follow these instructions:
http://www.bleepingcomputer.com/forums/t/17258/how-to-remove-the-smitfraud-generic-zlob-quicknavigate-virtual-maid/
Please post the file C:\rapport.txt as a reply.

Then,
Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use +A)
  • Right-click again and chose "Copy" (or +C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

When you are done, make sure you include "C:\rapport.txt" and "C:\Program Files\EsetOnlineScanner\log.txt"

Billy3
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#3 quietman7

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Posted 14 March 2008 - 08:18 AM

In addition to the above, I would also like you to do the following:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to "Run As Administrator")
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

    Posted Image
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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