Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue Screen During Windows Updates :(


  • Please log in to reply
37 replies to this topic

#1 InsertNameHere

InsertNameHere

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 13 March 2008 - 03:40 PM

Hello,

I need some help with a problem I have: when I try to install updates, I get a blue screen with this message:

A problem has been detected and Windows has been shut down so prevent damage to you computer.

If this is the first time you've seen this Stop error, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with you hardware vendor for any BIOS updates. Disable any BIOS memory memory options such as caching or shadowing. (now instructions on how to get into safe mode which I didn't copy)

Technical Information:

***STOP: 0x0000008E (0xC000005, 0x855953A, 0xB11AAAC, 0x0000000)

None of the updates work, I even tried downloading the yahoo optimized version of IE7. I have 9,15 free gigabytes, I don't know if a driver was mentioned in those numbers, and I don't know how to change my BIOS options (I have no idea what a BIOS is (or a video adapter, I presume that's what makes the things on your monitor?) :/). I'm running Windows XP 2002 Home Edition Service Pack 2 on a laptop made by TOSHIBA, though I have no idea what the model is. I've also followed these steps:
- Open My Computer and right-click on the system drive (probably C: ) then on properties. Click the button for Disk Cleanup and let it run. If cleanup hasn't been done before or not recently, this may take a while to locate files to be deleted. Once that is done, OK the deletion and let it run. Also may take a good while and may appear stalled. It isn't.
- Open a browser window and if IE, click on tools, internet options, then delete all history files, all temporary internet files, all cookies.
- Close all open windows then click on start->run, key in
Code:
sfc /scannowand click OK. Let the system file checker replace any missing or damaged system files.
- Right click on the My Computer icon, left click on Manage, open the disk defragmenter and defrag the drive.
- Click on start->run and key in CMD then OK. Once the new window opens, key in
Code:
chkdsk c: /fand press ENTER. When told it can't do the deed just now, answer Yes to doing it at next reboot.
- Reboot and see if updates will work. Unless you are very low on drive space or have something else torn up, it should.

I don't know what else I could tell you apart from that. Please help :thumbsup:

Thanks in advance

Edited by InsertNameHere, 13 March 2008 - 04:10 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:51 AM

Posted 13 March 2008 - 07:01 PM

The error message indicates that something tried to access your memory in an invalid way. This is most often caused by malware, but can also be caused by corrupted drivers. Another cause could be recently installed hardware that isn't compatible with Windows XP.

If you don't have any new hardware, then I'd start with a few of these free, online scans to rule out a malware infection:
Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/



If it turns out that you've picked up something undesired - here's a link to the "Am I Infected" forum: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

If not, the I'd suggest searching your hard drive for files ending in .dmp. Once you locate them, take the most recent one and follow the instructions here: http://forums.majorgeeks.com/showthread.php?t=35246
Copy and paste the results of the analysis in your next post for us to have a look at.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 14 March 2008 - 02:00 PM

Well, the scans didn't find anything on me, as well as my five other antiviruses. It seems my computer has not made my minidump files since 2006, maybe because my "pagefile does not reside on my system partition"? Is there, um, any way to change that then? :/

Edited by InsertNameHere, 14 March 2008 - 03:52 PM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:51 AM

Posted 14 March 2008 - 04:16 PM

You are running 5 antivirus programs? That could be a source of this problem. As for your pagefile, did you move it to another drive? If so, it won't be able to save crash dump files - and that could be why there are none since 2006
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 14 March 2008 - 04:59 PM

I have five, but they aren't all running at the same time, I use four for scanning and one for the guard and scanning. And I have no knowledge of my page file being moved to another drive; I really don't know what a page file is :/ sorry

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:51 AM

Posted 14 March 2008 - 09:16 PM

Go to Control Panel (Classic View)...System...Advanced tab...Performance Settings button...Advanced tab...Virtual Memory Change button
That will tell you what drive your pagefile is on. To verify, navigate to the drive in Windows Explorer and look for the pagefile.sys file (with show hidden and system files enabled).

Check the Event Viewer for more info on the error message. Go to Start...Run...and type in "eventvwr.msc" (without the quotes) and press Enter. Click on the System log file in the left hand pane and scroll down to the error in the right hand pane. Double click on it to get all the information and copy/paste it into your next post.

If we're not able to locate the specific driver, if it isn't malware (which the scans seem to confirm), and you don't have any new hardware or updated drivers - then we'll have to resort to updating all of your drivers.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 15 March 2008 - 10:05 AM

Right, my pagefile is there in C :/

This is what the event viewer showed:
Date: 15/03/2008 Source: Service Control Manager
Time: 12:49:10 p.m Category: None
Type: Error Event ID: 7023
User: N/A
Computer: BARBOZACOMPUTER

Description:
The IPv6 Helper Service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp

I tried to install another update just now, because there are multiple errors exactly like that for some reason, though I didn't recieve the blue screen at those times. Also, I don't know if this error is from the blue screen? It's time is the same as another error about the Apple mobile device service, which tries to run an exe on startup which I renamed. There's also one last error below it saying the "General Purpose USB Driver (adildr.sys)" failed to start for the same reason as the last two. I have absolutley no idea if these have anything to do with this problem, but these are the only errors there that repeat themselves throughout the event viewer, always together.

Also I forgot to mention before, after the blue screen when I try to start the computer, it starts whirring like it's starting up and then it turns off with a poof sound (which I suppose are the speakers) and then starts normally.

And I've got the Services and Controller app error now, though I don't think it's related to this problem.

Edited by InsertNameHere, 15 March 2008 - 10:13 AM.


#8 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 15 March 2008 - 10:14 AM

Right, my pagefile is there in C :/

This is what the event viewer showed:
Date: 15/03/2008 Source: Service Control Manager
Time: 12:49:10 p.m Category: None
Type: Error Event ID: 7023
User: N/A
Computer: BARBOZACOMPUTER

Description:
The IPv6 Helper Service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp

I tried to install another update just now, because there are multiple errors exactly like that for some reason, though I didn't recieve the blue screen at those times.

Also I forgot to mention before, after the blue screen when I try to start the computer, it starts whirring like it's starting up and then it turns off with a poof sound (which I suppose are the speakers) and then starts normally.

And I've got the Services and Controller app error now, though I don't think it's related to this problem.

Right, my pagefile is there in C :/

This is what the event viewer showed:
Date: 15/03/2008 Source: Service Control Manager
Time: 12:49:10 p.m Category: None
Type: Error Event ID: 7023
User: N/A
Computer: BARBOZACOMPUTER

Description:
The IPv6 Helper Service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp

I tried to install another update just now, because there are multiple errors exactly like that for some reason, though I didn't recieve the blue screen at those times.

Also I forgot to mention before, after the blue screen when I try to start the computer, it starts whirring like it's starting up and then it turns off with a poof sound (which I suppose are the speakers) and then starts normally.

And I've got the Services and Controller app error now, though I don't think it's related to this problem.

Right, my pagefile is there in C :/

This is what the event viewer showed:
Date: 15/03/2008 Source: Service Control Manager
Time: 12:49:10 p.m Category: None
Type: Error Event ID: 7023
User: N/A
Computer: BARBOZACOMPUTER

Description:
The IPv6 Helper Service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp

I tried to install another update just now, because there are multiple errors exactly like that for some reason, though I didn't recieve the blue screen at those times.

Also I forgot to mention before, after the blue screen when I try to start the computer, it starts whirring like it's starting up and then it turns off with a poof sound (which I suppose are the speakers) and then starts normally.

And I've got the Services and Controller app error now, though I don't think it's related to this problem.

#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:51 AM

Posted 15 March 2008 - 10:39 AM

Is this error from the time that the system gave you the Blue Screen error? When you double click on the BSOD error, it'll have the information (that you provided above) included as a part of the report.

But other errors during the time leading up to that error may be significant also.

I've had issues with the Apple device service in the past, and would suggest uninstalling it. Then download the latest version from Apple if you require it on your system.

The "General Purpose USB Driver (adildr.sys)" could be associated with a USB device required to connect to the internet through a DSL line - do you have such a device? If so, I'd suggest uninstalling the software and drivers for it - and then reinstall the latest version of the software from the manufacturer of the device.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 15 March 2008 - 11:49 AM

Those three are the only errors there, there aren't any more. They're also there one hour before those, and another group three hours before. That error up there is exactly as it appeared in the event viewer.
As for the apple software, I didn't want those five proccesses that come with iTunes running all the time, and I don't have an iPod (which is the reason why they run), so I renamed them so that they wouldn't. They're still there in their folders, they just have an extra letter on the end.
And for the General Purpose USB Driver, I suppose it means the little USB stick I plug in to the computer so that I can connect to a wireless connection, though I don't use it any more. So I'll uninstall the software for that then, right?
Also I should probably tell you, automatic updates has not worked for more than two years.

My machine seems to be taking very long to respond: I have to click quicklaunch items varius times for them to work, somtimes the start bar stops responding, and all I can do is terminate explorer.exe and run it again, and I don't think that's very good for my computer. That, or restart it.

#11 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:51 AM

Posted 15 March 2008 - 01:23 PM

I'd still uninstall the Apple stuff from Add/Remove programs - it may be launching something else that you can't see.

As for the other problems - I'd have to suggest a couple of "generic" repairs:
1) This free utility: http://wiki.djlizard.net/Dial-a-fix#Standard_version Go ahead and run everything that you can think of (to include flushing the Software Distribution Folder) - and maybe even try some of the tools that aren't on the main page. Then test to see if you can get automatic updates and if any of the other problems are fixed.
2) SFC.EXE /SCANNOW: http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/
3) If SFC.EXE doesn't fix it, then try a repair install of Windows:
Read this first if you've got IE7 installed: http://support.microsoft.com/?kbid=917964
Then use this link for the actual repair (it'll leave your data and programs intact): http://www.michaelstevenstech.com/XPrepairinstall.htm
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 15 March 2008 - 01:53 PM

That would include quicktime then? Everything else is uninstalled. I'll post back if everything worked out fine, though I'll back up my computer first

Edited by InsertNameHere, 15 March 2008 - 02:37 PM.


#13 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:51 AM

Posted 15 March 2008 - 05:12 PM

No need to uninstall QuickTime at this point (no errors seem to point to it).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 InsertNameHere

InsertNameHere
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Argentina
  • Local time:02:51 AM

Posted 15 March 2008 - 06:17 PM

After getting another one of those blue screens while trying to run memtest86+ as dial-a-fix suggested, I started to think that maybe my memory is damaged. Am I right, or am I just talking about things I have no idea of?

#15 ruby1

ruby1

    a forum member


  • Members
  • 2,375 posts
  • OFFLINE
  •  
  • Local time:06:51 AM

Posted 15 March 2008 - 06:24 PM

just for the record and to clarify a tad,

which 5 antivirus programs ARE on board so we know what might be going on elsewhere?

also, what are the other protection programs you have on there?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users