I need some help with a problem I have: when I try to install updates, I get a blue screen with this message:
A problem has been detected and Windows has been shut down so prevent damage to you computer.
If this is the first time you've seen this Stop error, restart your computer. If this screen appears again, follow these steps:
Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
Check with you hardware vendor for any BIOS updates. Disable any BIOS memory memory options such as caching or shadowing. (now instructions on how to get into safe mode which I didn't copy)
***STOP: 0x0000008E (0xC000005, 0x855953A, 0xB11AAAC, 0x0000000)
None of the updates work, I even tried downloading the yahoo optimized version of IE7. I have 9,15 free gigabytes, I don't know if a driver was mentioned in those numbers, and I don't know how to change my BIOS options (I have no idea what a BIOS is (or a video adapter, I presume that's what makes the things on your monitor?) :/). I'm running Windows XP 2002 Home Edition Service Pack 2 on a laptop made by TOSHIBA, though I have no idea what the model is. I've also followed these steps:
- Open My Computer and right-click on the system drive (probably C: ) then on properties. Click the button for Disk Cleanup and let it run. If cleanup hasn't been done before or not recently, this may take a while to locate files to be deleted. Once that is done, OK the deletion and let it run. Also may take a good while and may appear stalled. It isn't.
- Open a browser window and if IE, click on tools, internet options, then delete all history files, all temporary internet files, all cookies.
- Close all open windows then click on start->run, key in
sfc /scannowand click OK. Let the system file checker replace any missing or damaged system files.
- Right click on the My Computer icon, left click on Manage, open the disk defragmenter and defrag the drive.
- Click on start->run and key in CMD then OK. Once the new window opens, key in
chkdsk c: /fand press ENTER. When told it can't do the deed just now, answer Yes to doing it at next reboot.
- Reboot and see if updates will work. Unless you are very low on drive space or have something else torn up, it should.
I don't know what else I could tell you apart from that. Please help
Thanks in advance
Edited by InsertNameHere, 13 March 2008 - 04:10 PM.