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Supportsoft: Dsc.exe Application Error

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#1 Shaunie


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Posted 13 March 2008 - 12:18 PM

Hi everyone,
I'm glad to have found your forum!

My computer has been acting a little strange lately, but nothing really glaring or specific. This morning it kept having these intermittent moments where the mouse would stop responding for a time and then resume for no apparent reason. It seemed that whatever operation I had just clicked on was taking forever to complete. Then when I tried to open a browser window (Firefox), it seemed to respond, but the window never opened. I finally decided to restart Windows and see if that would clear the problem. It took forever and kept prompting me about programs that it couldn't shut down properly. After I had clicked End Now on several of those, after half an hour it was still saying that Windows was shutting down. I powered it down and after a few minutes turned it back on. Everything booted up fine with the following exceptions--1) Weatherbug encountered some problem and had to shut down; 2) I got a little error notice window titled SupportSoft: dsc.exe Application Error which said "The instruction at 0x755c4b6a" referenced memory at 0x00000004". The memory could not be "read"."

Does anyone know what this is or what I should do about it, if anything?



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#2 hamluis



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Posted 13 March 2008 - 01:05 PM

I would remove Weatherbug...and run chkdsk on the boot partition...and defrag the system...and see what happens.

XP Chkdsk, Using the Graphical Version (My Computer) - http://www.updatexp.com/windows-xp-chkdsk.html If you decide to run chkdsk, follow the directions for running the Graphical Version, not the first set of instructions. Put check marks in both boxes.



I would diable or remove this, whichever is easier for me.


Edited by hamluis, 13 March 2008 - 01:07 PM.

#3 usasma


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Posted 13 March 2008 - 06:51 PM

Do you use DSL? If so, it may be the software for the DSL connection that's causing the problem. Several of the posts in this google search point to that software: http://www.google.com/search?q=SupportSoft...lient=firefox-a

I'd suggest uninstalling the DSL software and calling your DSL provider and making them help you setup your connection manually (without using their software). This is a common problem in my area with the AT&T/Yahoo DSL software.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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