Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Clcr.exe Error


  • Please log in to reply
15 replies to this topic

#1 priyap

priyap

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 13 March 2008 - 07:26 AM

I have this dialog box that keeps popping up every few minutes that shows clcr.exe trying to access internet. It pops up 3 times in one go then same keeps going on at frequent intervals until I disable Norton internet security. Once I disable the dialog stops coming up but again I face the same promblem everytime the computer reboots and the setting in the Norton antivirus gets enabled on startup.

Also today I noticed that everytime I try to load an internet page that has something to do with an anti virus package the window closes down.

An interesting thing that could give an insight to the problem: From some where there is a program called 'malware crush' that has gotten installed on my computer and I am simply unable to uninstall it. So I have tried to manually erase all entries of this program from the registry, also deleted all related files and folders, even removed shortcuts. Basically tried to wipe out every trace of this program from the face of my computer. But strangely the next day when I log in from somewhere, this program gets itself installed.

All these signs and from what I have read in this forum, I get the feeling that I am probably infected.

I am unable to clean up my computer and I really need help.

All help will be appreciated.

BC AdBot (Login to Remove)

 


m

#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,702 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:58 AM

Posted 15 March 2008 - 10:21 PM

Hello priyap and welcome to BC :flowers:

In order to provide you with the proper disinfection procedures, we need to know what your operating system is: Windows XP, Vista, etc. Please let us know in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 16 March 2008 - 11:17 AM

I use Windows XP. From the last post something else happened, the virus sent auto emails to all people in my address book! Now I am really at my wits end, your help is greatly appreciated

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,702 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:58 AM

Posted 16 March 2008 - 02:08 PM

Hello priyap,

Oof. Not a pretty situation you have there. Do you have access to a disinfected computer? You might need to use it in order to download the programs you need.

I noticed in your first post that you have MalwareCrush on your computer. Let's begin with that. Please follow the directions in the MalwareCrush Removal Guide. If you have any problems or questions while going through it, please ask as a reply to this thread. At step 20 where it discusses the log, please copy the log from Notepad and paste it as a reply to this thread.

Also, please let us know if you have the Home or Pro edition of XP and if you have Service Pack 1 or Service pack 2 installed.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 17 March 2008 - 01:56 AM

Below are the answers to your questions:

1. I can try and get access to a disinfected computer, if that is the only option.
2. I have Microsoft® Windows® XP Home Edition Version 5.1 with SP2
I will in the meantime go through the removal procedure of malwarecrush and post the log also.

Thanks for your help

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:58 AM

Posted 17 March 2008 - 09:56 AM

Please download OTMoveIt2 by OldTimer and save to your Desktop.
  • Double-click on OTMoveIt2.exe to launch the program.
  • Copy the file(s)/folder(s) paths listed below - highlight everything in the quote box and press CTRL+C or right-click and choose Copy.

C:\Windows\system32\clcr.exe

  • Return to OTMoveIt2, right-click in the open text box labeled "Paste List of Files/Folders to be Moved" (under the light blue bar) and choose Paste.
  • Click the red MoveIt! button.
  • The list will be processed and the results will be displayed in the right-hand pane.
  • Highlight everything in the Results window (under the green bar), press CTRL+C or right-click, choose Copy, right-click again and Paste it in your next reply.
  • Click Exit when done.
  • A log of the results is automatically created and saved to C:\_OTMoveIt\MovedFiles \mmddyyyy_hhmmss.log <- the date/time the tool was run.
-- Note: If a file or folder cannot be moved immediately you may be asked to reboot your computer in order to finish the move process. If asked to reboot, choose Yes. If not, reboot anyway.

Caution: Be careful of what you copy and paste with this tool. OTMoveIt is a powerful program, designed to move highly persistent files and folders. Not following the directions as instructed or using incorrectly could lead to disastrous problems with your operating system.


Please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix".
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 18 March 2008 - 01:02 AM

Hello Orange Blossom

I followed all the steps given in the malwarecrush removal guide and have successfully got malware crush uninstalled from my computer but this has still not eliminated the clcr.exe problem. I still am getting this dialog box that keeps popping up every few minutes saying clcr.exe trying to access internet.

Also in step 21 of the removal guide the says to go to the panda website to do an online scan but everytime I click on the link to go to the panda website all open internet explorer windows close down.

Below is the log that was generated after following the process in the 'malwarecrush removal guide.

------------------------------------------START-----------------------------------------------------------------------------------------

SmitFraudFix v2.305

Scan done at 21:10:59.43, Mon 03/17/2008
Run from C:\Documents and Settings\BharathPriya\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{AF0BE91A-D92D-44F5-9581-64F629762E5A}"=""

[HKEY_CLASSES_ROOT\CLSID\{AF0BE91A-D92D-44F5-9581-64F629762E5A}\InProcServer32]
@="C:\WINDOWS\system32\ccc.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{AF0BE91A-D92D-44F5-9581-64F629762E5A}\InProcServer32]
@="C:\WINDOWS\system32\ccc.dll"


Killing process


hosts


127.0.0.1 localhost

VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.
Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files

C:\WINDOWS\system32\ssa.dll Deleted
C:\Documents and Settings\BharathPriya\Application Data\Install.dat Deleted

IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{65DE46B7-4364-4671-8F1B-9D3674B38533}: NameServer=202.56.230.6,202.56.215.6
HKLM\SYSTEM\CCS\Services\Tcpip\..\{8921B4D3-6B40-4B06-8147-B51065E95604}: NameServer=202.56.230.6,202.56.215.6
HKLM\SYSTEM\CS1\Services\Tcpip\..\{65DE46B7-4364-4671-8F1B-9D3674B38533}: NameServer=202.56.230.6,202.56.215.6
HKLM\SYSTEM\CS1\Services\Tcpip\..\{8921B4D3-6B40-4B06-8147-B51065E95604}: NameServer=202.56.230.6,202.56.215.6
HKLM\SYSTEM\CS3\Services\Tcpip\..\{65DE46B7-4364-4671-8F1B-9D3674B38533}: NameServer=202.56.230.6,202.56.215.6
HKLM\SYSTEM\CS3\Services\Tcpip\..\{8921B4D3-6B40-4B06-8147-B51065E95604}: NameServer=202.56.230.6,202.56.215.6


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{AF0BE91A-D92D-44F5-9581-64F629762E5A}"=""

[HKEY_CLASSES_ROOT\CLSID\{AF0BE91A-D92D-44F5-9581-64F629762E5A}\InProcServer32]
@="C:\WINDOWS\system32\ccc.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{AF0BE91A-D92D-44F5-9581-64F629762E5A}\InProcServer32]
@="C:\WINDOWS\system32\ccc.dll"



End

-------------------------------------------------------------END-------------------------------------------------------------------------

#8 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,702 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:58 AM

Posted 18 March 2008 - 09:55 AM

Hello priyap,

Thanks for posting the log. Don't worry about the Panda scan. Please follow the directions quietman7 gave you in the post just before your most recent post.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#9 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 18 March 2008 - 11:45 PM

Hello quietman7

I tried to move clcr.exe using OTMoveIt2 as mentioned by you and below is the log generated in the results pane after clicking on the move button:

--------------------------------------------START-------------------------------------------------------------------------

File/Folder C:\Windows\system32\clcr.exe not found.

OTMoveIt2 by OldTimer - Version 1.0.21 log created on 03192008_100838

-------------------------------------------END------------------------------------------------------------------------------

It looks like the file is missing so I am not sure if it is still ok for me to use SDFix. If you think it is k then I will follow the second part of your instruction as well.

Thanks

#10 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:58 AM

Posted 19 March 2008 - 08:59 AM

Yes continue with my instructions please.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#11 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 19 March 2008 - 10:51 AM

Hello quietman7

I have completed the rest of the procedure mentioned by you and below is the log generated after running SDFix. Please help me here. Thanks.

--------------------------------------------------------START--------------------------------------------------------------------------------


SDFix: Version 1.158

Run by BharathPriya on Wed 03/19/2008 at 08:36 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Windows Registry Values
Restoring Windows Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-19 20:41:54
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Thu 2 Feb 2006 29,184 ...H. --- "C:\MBA\~WRL0845.tmp"
Fri 7 Apr 2006 512,000 ...H. --- "C:\MBA\NEP\~WRL0729.tmp"
Fri 7 Apr 2006 568,320 ...H. --- "C:\MBA\NEP\~WRL0893.tmp"
Fri 7 Apr 2006 897,536 ...H. --- "C:\MBA\NEP\~WRL0954.tmp"
Fri 7 Apr 2006 572,928 ...H. --- "C:\MBA\NEP\~WRL1155.tmp"
Fri 7 Apr 2006 567,808 ...H. --- "C:\MBA\NEP\~WRL1252.tmp"
Fri 7 Apr 2006 373,248 ...H. --- "C:\MBA\NEP\~WRL1822.tmp"
Fri 7 Apr 2006 513,024 ...H. --- "C:\MBA\NEP\~WRL2056.tmp"
Fri 7 Apr 2006 513,536 ...H. --- "C:\MBA\NEP\~WRL2881.tmp"
Fri 7 Apr 2006 507,904 ...H. --- "C:\MBA\NEP\~WRL3056.tmp"
Thu 6 Apr 2006 100,352 ...H. --- "C:\MBA\NEP\~WRL3349.tmp"
Fri 7 Apr 2006 704,512 ...H. --- "C:\MBA\NEP\~WRL3367.tmp"
Fri 7 Apr 2006 382,976 ...H. --- "C:\MBA\NEP\~WRL3709.tmp"
Thu 1 Nov 2007 19,456 ...H. --- "C:\Documents and Settings\BharathPriya\My Documents\~WRL2246.tmp"
Fri 13 Jan 2006 40,448 ...H. --- "C:\MBA\OEAEL\Max Health Care\~WRL0003.tmp"
Tue 27 Nov 2001 36,352 A..H. --- "C:\Back up\Documents\Bharaths File\Albuquerque\~WRL0003.tmp"
Wed 21 Nov 2001 113,664 A..H. --- "C:\Back up\Documents\Bharaths File\Albuquerque\~WRL0004.tmp"
Sat 4 May 2002 214,528 A..H. --- "C:\Back up\Documents\Bharaths File\Albuquerque\~WRL0872.tmp"
Tue 12 Feb 2002 59,904 A..H. --- "C:\Back up\Documents\Bharaths File\BlackBeltJune02\~WRL2402.tmp"
Mon 30 Jun 2003 26,624 A..H. --- "C:\Back up\Documents\Bharaths File\NYM Trip July 03\~WRL0193.tmp"
Wed 21 Nov 2001 57,856 A..H. --- "C:\Back up\Documents\Bharaths File\Purchasing Management Team\~WRL3268.tmp"
Mon 3 Sep 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Tue 16 Oct 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\fe95c915e785c18bf9cc0792fb5a73df\BIT26.tmp"
Wed 8 Jan 2003 28,672 A..H. --- "C:\Back up\Documents\Bharaths File\Albuquerque\SAT Trip Jan7-903\~WRL0001.tmp"
Tue 12 Feb 2002 59,904 A..H. --- "C:\Back up\Documents\Bharaths File\Back Up Files Oct2\BlackBeltJune02\~WRL2402.tmp"
Tue 29 Nov 2005 23,552 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL0003.tmp"
Tue 6 Nov 2007 36,352 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL0004.tmp"
Fri 7 Apr 2006 248,320 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL0064.tmp"
Tue 6 Nov 2007 37,376 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL0705.tmp"
Tue 6 Nov 2007 36,352 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL1772.tmp"
Sun 17 Sep 2006 42,496 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL1895.tmp"
Fri 31 Mar 2006 47,104 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL2609.tmp"
Tue 28 Mar 2006 25,600 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL2638.tmp"
Tue 29 Nov 2005 26,624 ...H. --- "C:\Documents and Settings\BharathPriya\Application Data\Microsoft\Word\~WRL3658.tmp"
Tue 27 Nov 2001 36,352 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\Albuquerque\~WRL0003.tmp"
Wed 21 Nov 2001 113,664 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\Albuquerque\~WRL0004.tmp"
Sat 4 May 2002 214,528 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\Albuquerque\~WRL0872.tmp"
Tue 12 Feb 2002 59,904 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\BlackBeltJune02\~WRL2402.tmp"
Mon 30 Jun 2003 26,624 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\NYM Trip July 03\~WRL0193.tmp"
Wed 21 Nov 2001 57,856 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\Purchasing Management Team\~WRL3268.tmp"
Wed 8 Jan 2003 28,672 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\Albuquerque\SAT Trip Jan7-903\~WRL0001.tmp"
Tue 12 Feb 2002 59,904 A..H. --- "C:\Documents and Settings\BharathPriya\My Documents\Bharaths File\Back Up Files Oct2\BlackBeltJune02\~WRL2402.tmp"

Finished!

---------------------------------------------------------END------------------------------------------------------------------------------------

#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:58 AM

Posted 19 March 2008 - 01:28 PM

That's a good sign. Nothing else found. So how is your computer running now?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#13 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 20 March 2008 - 01:29 AM

Hello

I still continue to see the same problems as was stated by me in my first post.

Which are:

1. Problem with clcr.exe - dialog box that keeps popping up every few minutes that shows clcr.exe trying to access internet. It pops up 3 times in one go then same keeps going on at frequent intervals until I disable Norton internet security. Once I disable the dialog stops coming up but again I face the same promblem everytime the computer reboots and the setting in the Norton antivirus gets enabled on startup.

2. Everytime I try to load an internet page that has something to do with an anti virus package the window closes down and it also closes down any other open internet explorer window along with it.

The only difference from then to now is that malwarecrush has been removed and doesnt get itself installed like it used to before.

In one of my previous posts after following your procedure, I had mentioned that clcr.exe file is missing from the system 32 directory. Could that be a problem?

Please let me know how to proceed. Thanks

#14 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:58 AM

Posted 20 March 2008 - 07:27 AM

Prevx says clcr.exe is malware but does not provide much information about it. This issue will require further investigation. Before that can be done you will need you to create and post a hijackthis log.

Please see the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#15 priyap

priyap
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:28 PM

Posted 22 March 2008 - 10:12 AM

Hello

Before posting a query on hijack this log, I tried re-installing a later version of the Norton Anti-virus from a CD. After running the scan a couple of viruses got eliminated and lloks like I have a clean PC now. I think Norton has done the trick.

Thanks for all your support.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users