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Unknown Virus - Websites Randomly Hang With Both Firefox And Ie


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4 replies to this topic

#1 bobfunland

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Posted 11 March 2008 - 11:13 AM

You guys were instrumental in saving my computer last time I caught a virus. Everything was going smoothly for months, thanks to you guys, and then suddenly I had a virus again. There are no explicit symptoms except that AVG said I had one. I scanned with AVG Anti-virus, AVG Anti-spyware, Spybot and Ad-aware. Found some things, cleaned them up without issue. However, there ARE symptoms which may or may not be related to the infection. Facebook.com, IMDB, Orbitz.com, Ebay, and Amazon are among the small but annoying list of websites that do not want to load, or will take an extremely long time to load (twenty minutes). Embedded Windows Media Player files also crash Firefox every so often. Facebook hangs at static.ak.facebook.com. Ebay hangs at something ebaystatic.com What's this static thing?

I'm certain malware is causing the problem because IE and Firefox alike don't load the websites. But it can't be a DNS issue because they do load sometimes, and sometimes even at a normal speed. I just can't seem to find it. Should I run ComboFix?

Edited by Orange Blossom, 29 March 2008 - 06:27 PM.
Moved from HJT forum. ~ OB


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#2 Orange Blossom

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Posted 29 March 2008 - 06:35 PM

Hello bobfunland,

Sorry for the delayed response. The HJT forum is extremely busy right now. I've moved your post because there was no log in it and so that you can get assistance in this forum.

Should I run ComboFix?


No, please do not. ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

What is your operating system: Windows XP, Vista etc.?

What did your security programs find?

Ebay hangs at something ebaystatic.com What's this static thing?


I think, but I am not sure, that ebaystatic is something that tracks information and statistics for EBay. I have it blocked with my NoScript extension in Firefox. Blocking it has no affect on navigating EBay and doing business there.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 bobfunland

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Posted 30 March 2008 - 09:07 PM

Not a problem, thanks for taking my case. I'm on XP with Service Pack 2.

The problem I wrote of, however, has since fixed itself. I don't know if I personally caused a change, but I do scan with various programs (all of them are listed in your sig in orange) every so often and nothing really comes up. AVG Antivirus picked up a Trojan, but it's since been deleted. I should note that this Trojan, Generic10.XXX (replace XXX with a random combination of letters usually beginning with A), has appeared several times this month. The last time I deleted it was March 24th.

I have noticed that embedded flash videos lag my Firefox a lot, but not to an unuseable point. Could it be caused by a virus or malware? Once again, thanks.

Edited by bobfunland, 30 March 2008 - 09:10 PM.


#4 Orange Blossom

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Posted 30 March 2008 - 10:01 PM

Hello bobfunland,

I'm glad that part of the problem is resolved. I don't like the fact that that trojan keeps coming aboard. Not sure about the flash issue. I have flash blocked unless I specifically need it on a site. That is because there's a lot of ads and bad stuff on websites that use flash. I'm going to have someone else with more experience look at this thread and provide his/her input.

Orange Blossom :thumbsup:
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#5 quietman7

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Posted 31 March 2008 - 10:37 AM

Are you using a custom HOSTS file? If so, some sites related to facebook.com are blocked.

When AVG detects something, it would be helpful if you can provide a specific file name associated with the malware threat and where is it located (full file path) at on your system. If the scan saved a log file, it should show exactly what and where the malware was found so you can post that instead.

If AVG keeps finding malware, then you may have visted a bad sites which caused a reinfection since you last posted a hijackthis log. Lets perform a couple scans.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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