Posted 10 March 2008 - 02:25 PM
I will aplogize if I'm in the wrong forums! I have been having problems HP Games(WildTangent) on my new HP Pavilion dv6701us, recently purchased on 2/22/2008. I removed Norton Anti-Virus Protection and download Symantec Endpoint Protection. Now, I have a problem with HP Games(WildTangent). The WildTangent(HP) Games (Polare Bowl, Polar Golf, Fate, etc...)are installed on my pc. I don't have problem with regular games like solitare. I have performed uninstalled and reinstalled of HP Games, System Recovery, and change of video drives to(ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37814.exe, which is a older version of video driver than which can on the pc orginially. Everything I have done was recommended by HP Support and did not work. The system recovery I performed took the system back to the factory setting with Norton Anti Virus back on the pc with HP Games(Wildtangent) working. So I had to remove Norton Anti Virus again and download Symantec Endpoint Protection. HP Games (WildTangent) is no longer working properly! When I click to play a WildTangent Games it will load up and then when the games is suppose to start it brings up a Windows Box stating "The program has stop working, A problem caused the program to stop working correctly. Window will close the program and notify if a solution is available." The Symantec Endpoint Protection is offered free by my employer and I can not get the production ID number to used Symantec Endpoint Protection customer support to try and find out what is causing this problem. I load SYmantec on the typical setting, I think it something in Symantec which is causing the program to stop working. If there is any one who can help it would be greatly appreciated.