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(xldr) Ata Error


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#1 agentwd40

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Posted 10 March 2008 - 08:59 AM

Hi,

I initially posted on another forum here (Am I infected? What do I do?). After trying a couple of things, boopme from that forum suggested that I post the problem here and see if you can help me. He feels it's a non malware issue.

The problem started about a week and a half ago. If you want to get some background on it, you can go to the forum I mentioned above and look for the topic "Extremely Hard To Detect Virus".

Basically, the problem is that every time I restart the computer, the Internet Commuications Shield in Spysweeper starts blocking a barrage of attempts to connect to bad sites on the internet. At last count it was up to over 150,000 attempts and counting. This started happening shortly after I updated my BIOS through Dell. It could be a coincidence, but I thought I'd mention it.

I've been able to catch and remove the following since the problem developed:

worm.ninda (Removed by Spyware Doctor)
webhancer (Caught by Spy Sweeper trying to install itself)
Adware cookie: Adware cookie: C:Documents and Settings\Anita\Cookies\anita@updates.liquiddigitalmedia[2].txt (Caught by SUPERAntispyware)

Anyway, in the other forum they had me download and run SUPERAntispyware in safe mode, which I did. The scan finished and found the one tracking cookie, but when I tried to restart my computer it froze. There was a black screen and the message:

(xldr) ATA error

So I hit the off button and manually restarted it without any problem. I then went into SUPER and looked for the log of the scan but there was none. Apparently it got erased when my computer froze up and had to be restarted. So I was not able to post a log for that reason. I then went into the Quarantine Section of SUPER and found the tracking cookie.

I then went into safe mode again and rescanned with SUPER and tried to restart and it gave me the same error again: (xldr) ATA error
I think that's why the other forum concluded that it's not a malware issue, but rather something else.

The computer runs fine otherwise. I can open and close programs normally, use the internet (although I haven't done so other than to update my anti-virus programs). In fact, today I scanned in safe mode using Spy Sweeper and then was able to restart the computer with no problem. However, the original problem continues (see post on other forum for full description). Spy Sweeper is continually having to block attempts to connect to really suspicious sites and even porn sites.

So, I don't know what to think. We never did do a HijackThis log. Would it be good to do that? Or is it something else like a problem with the system that's causing this??

I'd appreciate any help you can give me. Thanks in advance!

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#2 agentwd40

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Posted 10 March 2008 - 09:00 AM

By the way, here's more info concerning my computer that I forgot to include.

I'm running Windows XP (with SP2). I have Norton Antivirus 2007 and Spysweeper. I also have been using lately PC Tools Spyware Doctor. My firewall is Zone Alarm. I use Firefox most of the time, unless the site I visit says that it only permits IE Explorer. All of the above have been updated, including Windows and Office.

#3 hamluis

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Posted 10 March 2008 - 10:01 AM

Looks like you need to enter the Recovery Console and run fixboot and fixmbr, http://209.85.173.104/search?q=cache:CQIWE...;cd=1&gl=us

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#4 dc3

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Posted 10 March 2008 - 10:02 AM

I couldn't find enough information to actually support some of the information that I found on this, but it looks like there may be a conflict when you use the combination of the zone alarm and spy sweeper. I would try disabling the spy sweeper and see if the problems stop.

For what it's worth, I personally prefer Superatinspyware over spy sweeper, it's an active program and I haven't heard of any conflicts with it and other programs.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 agentwd40

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Posted 10 March 2008 - 10:22 AM

Hi dc3. I appreciate your suggestion.

I just wanted to mention that I've been using Spy Sweeper and Zone Alarm for a couple of years together without any problem. I'm a little bit hesitant to remove it right now since it seems to be the only thing blocking these constant attacks, although I'm sure that there may be better programs.

I'm in the middle of rescanning the other computer in safe mode with SUPERAntispyware right now. I'll see what it does today when it finishes and if I can restart it normally or if it gives me the same error again. Maybe I can then repost and let you know the result.

Thanks again.

#6 agentwd40

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Posted 10 March 2008 - 03:34 PM

Hello again dc3.

I finished the scan of my computer in safe mode using Spy Sweeper. It said it was clean and restarted as normal. I had no errors.

I then scanned it in safe mode using SUPERAntispyware and it showed it was clean and restarted but did the same thing as before. It froze and gave me the (xldr) Ata Error .

Just to experiment with it, I then did a full scan with Norton Antivirus in safe mode. It said it was clean. When I restarted my computer it froze and gave me the (xldr) Ata Error.

When it freezes, I simply shut it off manually and it restarts as normal, with no problems.

Meanwhile, in normal mode the original problem which is really the one that concerns me continues. Spy Sweeper says that it has now blocked 164,000+ malware and spyware items. The names of the sites it's blocking don't sound good.

#7 usasma

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Posted 11 March 2008 - 07:31 AM

As I recall, Zone Alarm has a menu somewhere that'll let you know what application is generating the requests to go to each of these websites. Can you locate that and let us know what's trying to get out? Often it'll list your browser as the attempting application - but some research will show that some other app launched the request to use the browser.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 agentwd40

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Posted 11 March 2008 - 11:41 AM

Hello USASMA,

I looked in my Zone Alarm and this is the best I could do. The log posted below is for March 09, 2008. Since then I have deleted ActiveSync (Something I use with a Pocket PC. I can reinstall it later) and also anything to do with AOL, which I don't use anyway. I just wanted to get rid of anything that might leave a backdoor. The problem still continues after doing that. I did leave EFax Messenger on which asks for access to the internet when I restart the computer. I've been denying it for now. The only other thing that asks for access is Spy Sweeper.

I really can't determine what is generating the requests that Spy Sweeper is blocking from what the Zone Alarm shows, but here it is.


ZoneAlarm Logging Client v7.0.462.000
Windows XP-5.1.2600-Service Pack 2-SMP
type,date,time,source,destination,transport (Security)
type,date,time,virus name,file name,mode,e-mail id (Anti-Virus)
type,date,time,source,destination,action,service (IM Security)
type,date,time,source,destination,program,action (Malicious Code Protection)
type,date,time,action,product,file,event,subevent,class,data,data,... (OSFirewall)
type,date,time,name,type,mode (Anti-Spyware)
ACCESS,2008/03/09,18:53:44 -5:00 GMT,AOL Connectivity Service was temporarily blocked from connecting to the local zone (127.0.0.1:Port 2330).,N/A,N/A
ACCESS,2008/03/09,18:53:44 -5:00 GMT,AOL Connectivity Service was temporarily blocked from connecting to the Internet.,N/A,N/A
ACCESS,2008/03/09,21:53:56 -5:00 GMT,AOL Connectivity Service was temporarily blocked from connecting to the Internet.,N/A,N/A
PE,2008/03/10,10:57:10 -5:00 GMT,ActiveSync Connection Manager,C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE,0.0.0.0:5679,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
ACCESS,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service was unable to obtain permission for connecting to the Internet; access was denied.,N/A,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,0.0.0.0:53,N/A
PE,2008/03/10,14:12:32 -5:00 GMT,ActiveSync Connection Manager,C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE,0.0.0.0:5679,N/A
PE,2008/03/09,15:11:34 -5:00 GMT,AOL Connectivity Service,C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe,127.0.0.1:1523,N/A
ACCESS,2008/03/09,15:11:40 -5:00 GMT,AOL Connectivity Service was temporarily blocked from connecting to the local zone (127.0.0.1:Port 1523).,N/A,N/A
ACCESS,2008/03/09,15:11:40 -5:00 GMT,AOL Connectivity Service was temporarily blocked from connecting to the Internet.,N/A,N/A
PE,2008/03/09,15:39:34 -5:00 GMT,Spy Sweeper Engine,C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe,10.10.1.116:53,N/A
PE,2008/03/09,15:39:52 -5:00 GMT,eFax Messenger - Tray,C:\Program Files\eFax Messenger 4.2\J2GTray.exe,198.6.1.142:53,N/A
ACCESS,2008/03/09,15:39:54 -5:00 GMT,eFax Messenger - Tray was temporarily blocked from connecting to the Internet (198.6.1.142:DNS).,N/A,N/A
ACCESS,2008/03/09,15:40:04 -5:00 GMT,eFax Messenger - Tray was temporarily blocked from connecting to the Internet (10.10.1.10:DNS).,N/A,N/A
ACCESS,2008/03/09,15:40:06 -5:00 GMT,eFax Messenger - Tray was temporarily blocked from connecting to the Internet (198.6.1.122:DNS).,N/A,N/A
PE,2008/03/09,15:40:48 -5:00 GMT,AOL,C:\Program Files\Common Files\AOL\1171323663\ee\aolsoftware.exe,205.188.74.93:5190,N/A
ACCESS,2008/03/09,15:40:50 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (205.188.74.93:AOL).,N/A,N/A
ZLUpdate,2008/03/09,15:41:44 -5:00 GMT,,,Auto
ZLUpdate,2008/03/09,15:41:50 -5:00 GMT,,,Auto
ACCESS,2008/03/09,15:49:52 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (198.6.1.122:DNS).,N/A,N/A
PE,2008/03/09,15:49:54 -5:00 GMT,Juno,C:\Program Files\Juno\bin\juno.exe,0.0.0.0:2899,N/A
PE,2008/03/09,15:50:04 -5:00 GMT,ZCast,C:\Program Files\Juno\qsacc\x1exec.exe,64.136.52.66:6789,N/A
ACCESS,2008/03/09,15:50:08 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (198.6.1.142:DNS).,N/A,N/A
FWIN,2008/03/09,15:50:20 -5:00 GMT,24.64.210.228:30111,4.245.20.81:1026,UDP
FWIN,2008/03/09,15:50:20 -5:00 GMT,24.64.210.228:30111,4.245.20.81:1027,UDP
FWIN,2008/03/09,15:50:20 -5:00 GMT,24.64.210.228:30111,4.245.20.81:1028,UDP
ACCESS,2008/03/09,15:50:30 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (64.136.44.74:DNS).,N/A,N/A
ACCESS,2008/03/09,15:50:34 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (64.136.52.74:DNS).,N/A,N/A
ACCESS,2008/03/09,15:50:52 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (205.188.67.29:AOL).,N/A,N/A
FWIN,2008/03/09,15:50:54 -5:00 GMT,4.247.164.186:0,4.245.20.81:0,ICMP (type:8/subtype:0)
ACCESS,2008/03/09,15:52:40 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (198.6.1.122:DNS).,N/A,N/A
ACCESS,2008/03/09,15:53:30 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (64.78.182.210:DNS).,N/A,N/A
ACCESS,2008/03/09,15:53:30 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (64.136.44.74:DNS).,N/A,N/A
ACCESS,2008/03/09,15:53:32 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (64.136.52.74:DNS).,N/A,N/A
ACCESS,2008/03/09,15:53:34 -5:00 GMT,AOL was temporarily blocked from sending data to the Internet (64.136.44.74:DNS).,N/A,N/A
FWIN,2008/03/09,15:53:52 -5:00 GMT,221.208.208.103:52679,4.245.20.116:1027,UDP
FWIN,2008/03/09,15:55:32 -5:00 GMT,24.64.78.90:4243,4.245.20.116:1026,UDP
FWIN,2008/03/09,15:55:32 -5:00 GMT,24.64.78.90:4243,4.245.20.116:1027,UDP
FWIN,2008/03/09,15:55:32 -5:00 GMT,24.64.78.90:4243,4.245.20.116:1028,UDP
ACCESS,2008/03/09,15:55:50 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (64.136.44.74:DNS).,N/A,N/A
ACCESS,2008/03/09,15:55:52 -5:00 GMT,Generic Host Process for Win32 Services was blocked from accepting a connection from the Internet (64.136.52.74:DNS).,N/A,N/A
FWIN,2008/03/09,15:57:44 -5:00 GMT,121.18.13.107:12200,4.245.20.116:7212,TCP (flags:S)
ACCESS,2008/03/09,16:03:30 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (76.13.218.11:DNS).,N/A,N/A
ACCESS,2008/03/09,16:03:30 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (64.136.44.74:DNS).,N/A,N/A
ACCESS,2008/03/09,16:03:32 -5:00 GMT,AOL was temporarily blocked from connecting to the Internet (64.136.52.74:DNS).,N/A,N/A
ACCESS,2008/03/09,16:03:34 -5:00 GMT,AOL was temporarily blocked from sending data to the Internet (64.136.44.74:DNS).,N/A,N/A
ACCESS,2008/03/09,16:11:40 -5:00 GMT,AOL Connectivity Service was temporarily blocked from connecting to the Internet (76.13.218.11:DNS).,N/A,N/A

#9 usasma

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Posted 11 March 2008 - 02:36 PM

Looks like the biggest offender here is AOL - I'd try uninstalling it and then installing a freshly downloaded copy
eFax also had some problems - but I'm not sure how significant it was (it was from the tray app - but I don't know if it was trying to fax at the time)
I'm also a bit concerned about the FWIN entries. I don't know what they are and I wasn't able to get results with a reverse DNS lookup (only tried once).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 agentwd40

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Posted 11 March 2008 - 03:07 PM

Thanks for checking out the log. I've completely removed AOL. I don't need it at all. E-Fax Messenger had problems, I think, because when it asked for access I denied it using Zone Alarm, just to be safe.

I have no idea what those FWIN entries are either. I read this info after googling FWIN.

http://www.symantec.com/security_response/...-090117-0132-99

I haven't really experienced any of the symptoms it mentions though. Would it be good to post a HijackThis log and let someone look at it just to be sure?

#11 usasma

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Posted 11 March 2008 - 09:04 PM

From what I've been able to see, the FWIN thing has something to do with P2P file sharing. Not doing P2P myself, my knowledge about it is very limited.

From the log it doesn't appear to be a major problem - but it all depends on what you're doing in the way of file sharing. I'd suggest that, for now at least, you stop all file sharing and you remove all file sharing programs from your computer. After that recheck the logfile to see if the excess connections continue.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 agentwd40

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Posted 11 March 2008 - 10:44 PM

Actually I haven't been using any file sharing programs or doing any file sharing, so I wouldn't know what to remove.

#13 agentwd40

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Posted 12 March 2008 - 07:31 AM

I don't know if this is preventing me from finding the problem, and I don't want to get sidetracked from the main problem, but here is something else that is happening. I have two profiles; the administrator profile and a secondary one.

As I mentioned, I downloaded and installed SUPERAntispyware from the Administrators profile. However, in that profile, I was unable to update the program with the latest definitions.

This is not something new. I AM able to update Norton Antivirus, Spy Sweeper, and Spyware Doctor in the Administrator profile, but there are certain other programs which I cannot update unless I go to the other profile. For instance, I have a Garmin Nuvi. I was unable to get it to update in the Administrator profile. It tells me that I don't have an internet connection when I actually do. When I installed the Instant Movie Viewer for NetFlix, it gave me basically the same message in the Administrator profile, that it could not detect an internet connection, and so would not work. Both of those programs worked just fine in the secondary profile.

I have checked Zone Alarm and it appears that these things are cleared as acceptable programs, but something is blocking them in that particular profile and I'm not sure what.

Anyway, the other day when I downloaded SUPERAntispyware, after having no success in the Administrators profile, I went into the secondary profile and was able to download the latest definitions and run it in safe mode and normal mode. But when I go into the Administrators profile it says that I have not updated the program. When I try to do so, it gives me the message: "There was an error trying to retrieve definitions. Make sure your firewall is not blocking SUPERANTISPYWARE.EXE from accessing the internet." It also tells me, in that profile, that I have not run a scan. In the secondary profile, it shows that I am updated and have run a scan.

I don't know. Would this keep me from finding the problem?? Again, I was able to update SUPER in the secondary profile and then ran it in both safe and normal mode. Just thought I'd mention it in case it's tied in somehow.

#14 agentwd40

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Posted 14 March 2008 - 07:23 AM

The same problem continues with the attacks against Spy Sweeper only now Norton Antivirus is disabled when I restart my computer.

Norton AV has a big red X saying At Risk and when I push Fix it brings up the Live Update box which would require that I go online. However, if I have no Antivirus protection, I don't want to do that. I've restarted the computer about three times now and it does the same thing. Everything else is working normally as far as I can see. This problem just started today, although it had happened once before, but then disappeared after restarting the computer. This time it has continued. Spy Sweeper seems to be working as normal

I would really appreciate any suggestions. I'm running out of ideas. I'm starting to think that it would just be better to try reformatting the hard drive, but I was trying to avoid that, and I wasn't sure if that would solve the problem or not anyway.

#15 agentwd40

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Posted 14 March 2008 - 07:34 AM

I was just noticing the actual error message that I'm getting. Upon restarting, a NAV box pops up and says Auto-Protect experienced an unexpected error. 0x000003EE




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