surely when starting any thread, it is 'common courtesy' to state ON that thread the OS, antivirus and other protection so that helpers know which OS IS under discussion and what protection programs have already been used or maybe involved?
I notice many requests for help on here omit that vital information; however, maybe some members do not consider knowing such basic information to BE that vital and helpful before they start to offer help(in which case I wonder why?)
Perhaps they're new, to the use of forums.
We've got to remember, not everyone has years of experience in how to use forums, and what information is necessary, to properly help them.
That's what we're here for, to help guide them.
As they become more familiar with the way a forum works, and what information they should supply, these mistakes will become less frequent, so not only do they get the information on how to solve their problems, they also learn how to properly ask for that information.
Bleeping Computer is geared to the novice user, so mistakes on their part, are to be expected.
If we need more information than what they supplied, we ask for it.Patience
, is the key.