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A Disk Read Error Occurred


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#1 flipeng

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Posted 08 March 2008 - 04:50 PM



Hello,

I desperately need help! My laptop (Compaq Presario) got infected with some sort of virus earlier this week. It was giving me slow to no internet connection and I was not able to run some programs, constantly kept freezing. I used Ad-aware and Trojan32 virus kept coming up. I was able to download Bit Defender but I am having a hard time running a scan, it freezes up on me! Today I tried to run it thru safe mode, when I hit the F8 key it took me to a black screen and on the upper left hand corner it states:

A disk read error occurred
Press Ctrl+Alt+Del to restart

When I press Ctrl+Alt+Del, it goes to the Compaq screen then back to the disk read error screen!

I tried unplugging it, removing the battery, and waiting a few minutes but it still keeps reverting to the same thing!

Please help!!!
:thumbsup:

Additional information that could shed light on the issue posted here: http://www.bleepingcomputer.com/forums/t/135308/your-system-could-become-unstable/ ~ Orange Blossom

Edited by Orange Blossom, 09 March 2008 - 12:19 AM.
add link to other thread


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#2 usasma

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Posted 15 March 2008 - 09:23 PM

It's most likely that this infection has caused severe damage to the ability of your system to boot. Without being able to remove the malware (in Windows), there's not much that can be done unless one of the helpers has experience removing virus infections outside of Windows. I would suggest slaving your hard drive to another computer (that has up to date antivirus protection) and copying your essential data off of it.

After that, if you're still interested in cleaning off the malware, I'd suggest something like the tools available in the Ultimate Boot CD (available for free here: http://www.ultimatebootcd.com/

Otherwise I'd bite the bullet, pull out the Compaq restore CD's and try a system restore. Also, at some point, you'd be wise to also run a bootable diagnostic on your hard drive (available from the hard drive manufacturer's website) - just to be sure this isn't a hard drive failure.
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