Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log
". In step #9
there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.
) If using Windows Vista, be sure to Run As Administrator
If HijackThis will not run, try renaming
it. Open the HijackThis Folder, right-click on the HijackThis.exe file and rename it Scanner.exe
. Double-click on Scanner.exe (which is still HijackThis) and then run your scan. If needed, change the .exe extension to .bat, .com, .pif, or .scr. Example: Scanner.bat or Scanner.com and then double-click to run.
When you have done that, post your log
in the HijackThis Logs and Malware Removal
forum, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information
. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.