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Windows Vista Startup Problem


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3 replies to this topic

#1 rhinorex

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Posted 07 March 2008 - 04:46 AM

Hey all,

Whenever I start up my screen, a pop-up will appear as follows:

Error loading C:\Windows\system32\tuvwx.dll

The specific module could not be found


Mind guiding me how to solve this? Thanks a lot!

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#2 Orange Blossom

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Posted 08 March 2008 - 12:00 AM

Hello rhinorex and welcome to BC :flowers:

The message you are getting is caused by the fact the registry is telling the computer, "Start this program" and the computer says, "It's not there." In this case that is a good thing because the file is a baddie.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.
It is possible that there is other bad stuff lurking on your computer. I'm assuming you are running a version of windows. I would like you to run a scan with SUPERAntiSpyware in Safe Mode. You will, of course, install it in Normal Mode. You may wish to print out these directions or copy them to notepad to have available when you are in Safe Mode.

Download and install SUPERAntiSpyware free found here: SUPERAntiSpyware

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
Reboot into Safe Mode
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
Reboot into Normal Mode
To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

In your next reply please
  • let us know what your operating system is: Windows XP, Vista, etc.
  • tell us by name what security programs you have installed
  • let us know if running Autoruns took care of the message issue and
  • post the SUPERAntiSpyware log.
Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 rhinorex

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Posted 10 March 2008 - 05:51 AM

Hey Orange Blossom, Thanks alot for your help.

Operating system: Windows Vista Home Premium
Installed Security Program: Trend Micro PC-cillin Internet Security

Running the AutoRuns has taken care of the message issue. Thanks.

SUPERAntiSpyware Scan Log:

Generated 03/10/2008 at 06:00 PM

Application Version : 4.0.1154

Core Rules Database Version : 3416
Trace Rules Database Version: 1408

Scan type : Complete Scan
Total Scan Time : 01:12:57

Memory items scanned : 278
Memory threats detected : 0
Registry items scanned : 7116
Registry threats detected : 0
File items scanned : 119898
File threats detected : 23 - Adware. Tracking Cookie

#4 Orange Blossom

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Posted 10 March 2008 - 05:38 PM

Hello rhinorex,

The SUPERAntiSpyware log is incomplete. You have pasted in only the top portion. Please post the entire log in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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