Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Running Slow After Fix


  • This topic is locked This topic is locked
19 replies to this topic

#1 dbritt

dbritt

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 06 March 2008 - 07:49 PM

it's me again.after succesfully removing an infection w/sifu mike's help i've noticed my computer is running slow.it also(at times) sounds like a honda getting ready to drag race.the task manager shows cpu usage from 50- 100% when all i'm using is internet explorer.i don't know how to interpret the processes displayed when it does this, so i thought i would ask you guys for some help.much appreciation to anyone who may have a suggestion.

BC AdBot (Login to Remove)

 


#2 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 06 March 2008 - 10:20 PM

update- it doesn't run slow or sound like a car when i disable spyware doctor.but i get this wierd address in my browser history every now and then:
http://88.80.7.66/153/in/htmlg2193470933.h...p;v=153&m=0

anybody know what this is? am i still infected with something??

#3 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 06 March 2008 - 11:22 PM

Hi dbritt,

the task manager shows cpu usage from 50- 100% when all i'm using is internet explorer


Right-click an empty space on the system bar (bottom of the screen) and select Task Manager.
When in task manager, click on the Processes tab and click on the and click on the Show Processes from all users button.

This should show all processes running on your system. Click on the CPU label in the CPU utilization column till all the processes are sorted by the amount of CPU that is being used. Which processes are using the CPU?


Post a fresh Hijackthis log and I will take a look.

Edited by SifuMike, 06 March 2008 - 11:25 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#4 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 07 March 2008 - 04:47 PM

as long as the spyware doctor is turned off it's running fine. no high usage,speed is great and it doesn't sound like a race car.
should i turn spy doctor back on and do the things you suggested? and do you know anything about that address i posted?

#5 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 07 March 2008 - 05:05 PM

Like I said, open task manager and check to see what is using the CPUs. Then start Spyware Doctor and run it and see what processes are using the CPUs.
Let me know what is using all the CPUs when Spyware Doctor is running.

Is this a valid version of Spyware Doctor, or is it a cracked version?


and do you know anything about that address i posted?

No.

You forgot to post a Hijackthis log.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#6 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 07 March 2008 - 06:06 PM

without spyware doctor on the usage was taskmgr.exe and system idle process.
with spyware doctor on it's pctssvc.exe and system idle process
the spy dr. is valid. i paid for it, and am fully updated as of yesterday
thanks for your help here's the hjt log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:59:35 PM, on 3/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\bak\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-24.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B160422D-0A48-11D4-BD9B-00A0C9B0AB7B} (Download Class) - http://expressit.broderbund.com/plugin/Download.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 6077 bytes

#7 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 07 March 2008 - 06:31 PM

Just wondering, where is your antivirus program? :thumbsup:


without spyware doctor on the usage was taskmgr.exe and system idle process.
with spyware doctor on it's pctssvc.exe and system idle process


pctssvc.exe is part of Spyware Doctor. With Spyware Doctor turned on, how much CPU is pctssvc.exe using? System Idle Process is your free ram, so that is normally high.


Disable Spyware Doctor from running on your system startup and see what task manager says.

1. First, disable the OnGuard Tools. This way, when you exit Spyware Doctor, these tools won't stay resident in the background.
2. Click the "Settings" button on the left side.
3. Click the "Startup Settings" link.
4. Uncheck "Run at Windows Startup".
5. Click the "Apply" button.

Edited by SifuMike, 07 March 2008 - 07:03 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#8 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 07 March 2008 - 09:46 PM

when spy. doc. is on it's using on average about 50%.sometimes higher sometimes a little lower.seems excessive to me.
when it's off the highest that usage ever gets is around 15% .
yeah, the anti-virus thing----got any suggestions (preferably FREE)????
with the spyware doc off everything's faster, startup,internet etc.
THANKS SifuMike

#9 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 07 March 2008 - 09:56 PM

Hi dbritt,


You need to install an antivirus program as soon as you can and run a complete scan of the computer.

I recommend you download the free

Avast or
AntiVir or
AVG antivirus

Products from all three vendors received the Virus Bulletin's VB100% award and certification for virus detection from ICSA Labs.

Never install more than one antivirus scanner or firewall on your system! Several together can give you problems and decrease the reliability of it seriously!

Let me know if the antivirus program finds anything.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#10 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 09 March 2008 - 01:01 PM

yeah the avast found some things:
Win32:Agent-RUQ (trj)
Win32:Gaobot-2435(trj)
Win32:Wimad-C (trj)
Win32:Gaobot-2435 (trj)


thanks again

#11 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 09 March 2008 - 02:48 PM

Hi dbritt,

I still think you may have some malware, so lets run two more scans.

You will need to use Internet Explorer for this scan.
Disable your AVAST antivirus program and go here to run BitDefender Online Scan.
Click on I Agree.
Avoid clicking on other links as you don't need to try out the full install at this point, just the online scanner.

When the ActiveX Control has loaded, click on "Click here to scan".
Please be patient, as this scan may take a few hours. It all depends on the number of files on your computer.
By default, BitDefender Online Scanner will scan your entire computer.
NOTE: If you are running XP SP2, you may need to click on the Information Bar to allow the ActiveX to install and may need to repeat the BitDefender Online Scan.


When BitDefender completes the scan, select the "Detected Problems" tab.
Click on "Click here to export scan".
Save the file as an HTML to your Desktop.
Then click on the saved file and allow it to open with your browser.
Go to Edit - Select All then copy/paste that log back here.
Post the BitDefender log.


******************

Download and install AVG Anti-Spyware v7.5.
  • After download, double click on the file to launch the install process.
  • Choose a language, click "OK" and then click "Next".
  • Read the "License Agreement" and click "I Agree".
  • Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
  • After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
  • Connect to the Internet, go back to AVG Anti-Spyware, select the "Update" button and click "Start update". Wait until you see the "Update successful" message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here.
  • Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". (Note: When run in safe mode, sometimes the GUI is larger than the screen and the buttons at the bottom are partly or completely hidden, making them unaccessible for doing a scan. If this is the case, press the WINKEY + M key to "Minimize" the AVG display. Then right-click on AVG in the Task Bar and select "Maximize". If that does not help, then you may have to run your scan in normal mode and advise your helper afterwards.)

Scan with AVG Anti-Spyware as follows:
  • Click on the "Scanner" button and choose the "Settings" tab.
  • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
  • Under "How to Scan?", "Possibly unwanted software", and What to Scan?" leave all the default settings.
  • Under "Reports" select "Do not automatically generate reports" and UNcheck "Only if threats were found".
  • Click the "Scan" tab to return to scanning options.
  • Click "Complete System Scan" to start.
  • When the scan has finished, it should automatically be set to Quarantine--if not click on Recommended Action and set it there.
  • You will also be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button.
  • Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop.
    A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
  • Exit AVG Anti-Spyware when done, reboot normally and submit the log report in your next response.
Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

AVG Anti-Spyware is free for 30 days and all the extensions of the full version will be activated. After the 30 day trial, active protection extensions will be deactivated and the program will turn into a feature-limited freeware version that you can can continue to use as an on-demand scanner or you may purchase a license to use the full version.

When done, submit the BitDefender log, the AVG Anti-Spyware 7.5 log and a fresh Hijackthis log.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#12 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 09 March 2008 - 04:26 PM

i'm unable to do the online bit defender scan.a warning pops up that says this website is not authorixed to host this activeX control,please contact webmaster or report bit defender at..blah blah blah??????what now???

#13 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 09 March 2008 - 04:58 PM

Hi dbritt,

Are you using IE?

Do you have your ActiveX enable?

Test Your ActiveX Installation http://pcpitstop.com/testax.asp

ActiveX is not enabled: See the instructions to enable ActiveX.


Then try BitDefender online scan again.

Edited by SifuMike, 09 March 2008 - 05:12 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#14 dbritt

dbritt
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 09 March 2008 - 05:12 PM

yeah i've got IE 7 , and i did the activeX test and passed,tried the bitdefender again and got the same message????

#15 SifuMike

SifuMike

    malware expert


  • Staff Emeritus
  • 15,385 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Vancouver (not BC) WA (Not DC) USA
  • Local time:08:33 PM

Posted 09 March 2008 - 05:15 PM

We will use a different Online Scanner.


Disable your antivirus program while running this scan.

Go here to run ESET online scannner.
Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Check next options: Remove found threats and Scan unwanted applications.
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic, a new the AVG antispyware log, a HijackThis log and a description of any remaining problems

Edited by SifuMike, 09 March 2008 - 05:17 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users