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System Defender - Need Serious Help!


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#1 queeny123

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Posted 06 March 2008 - 04:59 PM

Hello everybody,

My PC somehow contracted a very annoying and strange virus which calls itself "System Defender" and seems to be some fake anti spyware program.

It has installed three IE shortcuts on my desktop leading to install sites which thankfully are being blocked by McAfee. Every three seconds I get one of various pop-ups telling me I've been infected with a virus and link to the above mentioned sites. It messes with the open programs in my system tray (software switches at random, I might be working in word and suddenly Excel maximizes). But worst is, that somehow some hip-hop radio station starts playing although no appropriate program seems to be running, and keeps playing even after I unplug my DSL connection - how is this possible???

I've found the .exe files and after renaming them and restarting my pc was able to delete them, but this didn't solve the problem. I checked add/remove programs and don't see anything there that doesn't belong. Oh, and of course I've run a full system scan on McAfee and Ad-Aware, which obviously didn't help either.

It has also hijacked my task manager ("task manager has been disabled by the administrator").

I hope someone here can help me and walk me through the appropriate steps.

Thanks so much,
Jana

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#2 boopme

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Posted 06 March 2008 - 09:18 PM

Hi and welcome to the forum. Is this an XP machine?
Please follow these instructions and let us know how things are after.
How to remove Ultimate Defender (Removal Instructions)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 queeny123

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Posted 08 March 2008 - 09:59 AM

Thank you for the welcome and thank you so much for the link! I had my doubts about whether some strange little internet freeware could do the trick where all the "big" antivirus software had failed, but it worked like a charm.

I didn't get around to giving it a try until last evening, but as I said, it worked beautifully. Didn't take that long either, I was prepared to say good bye to my pc for hours but all was back within 30 minutes or so.

One more question - I did run the Pandasecurity scan afterwards as recommended and it still came up with a bunch of things (72 spyware infected files), then asking $12.95 for a clean up. I also did another scan on Threatfire which was highly recommended by the computer tech at my husband's job and that came up 100% clean. Should I take the Panda-results seriously and pay those $12.95?

Thanks again,
Jana

#4 quietman7

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Posted 08 March 2008 - 10:18 AM

No need to pay for anything.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link
  • Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to "Run As Administrator")
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • [green]If you encounter any problems while downloading the updates, manually download them from[/color] here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

    Posted Image
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process and, if asked to restart the computer, please do so immediately.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 boopme

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Posted 08 March 2008 - 10:23 AM

Hi Jana and you're welcome,glad you're all clear!!
Yes it works a wonder. By the way was this an XP system?
I have to remember to tell folks not to bother with the Panda $$ reference. I recommend the scan tool as it will remove the viruses it finds free. Then I would have you run the free Version of Superantispyware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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