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Need Help Asap! Xp Sp2 Problem

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#1 Rogue298


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Posted 15 March 2005 - 03:18 PM

My friend finally decided to install XP SP2...she created a system restore point beforehand. The download and install went fine. However, when she rebooted the computer, she ran into a problem. It started to boot up normally...the welcome screen, the windows xp screen, then it went to the screen where it asks if she would like to enable Automatic updates. She clicked yes, then clicked the next button, and then nothing....her screen has been blue for the last 2 hours. It has not gone to the next step. The puter itself does not seem to be frozen...the mouse/cursor moves freely and the little light on the computer flickers occasionally, but I think 2 hours is way too long to have the blue screen. What can she do? Would it cause any harm for her to shut it off (via the power button) and restart it? Any ideas/suggestions would be greatly appreciated....she's starting to panic right about now, so the sooner we get some ideas the better :thumbsup:
Thank you

Edited by Rogue298, 15 March 2005 - 03:19 PM.

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#2 Enthusiast


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Posted 15 March 2005 - 03:33 PM

After two hours a hard reboot is about the only logical thing to do.

I am assuming you already tried ctrl alt delete and the escape button.

#3 Rogue298

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Posted 15 March 2005 - 03:45 PM

yes, she already tried that, but it didn't work (ctrl, alt, delete...hadn't thought of using the escape button)
I had her go ahead and do a hard reboot.....started up perfectly, and everything is working fine :thumbsup: Now she can stop having a nervous breakdown lol Thanks Enthusiast :flowers:

#4 phawgg


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Posted 15 March 2005 - 05:46 PM

I'm glad the reboot allowed the installation to be a successful one! :thumbsup:
It really does improve winXP significantly, despite the problems reported.
(much ado about nuthin', if software doesn't work in SP2, it needs to be replaced with some that does or a patch from that sodtware company that will allow it to needs to be downloaded, IMHO)

she created a system restore point beforehand.

Just a note:
I've found that system restore point will be set automatically by the SP2.
I've found simply disabling system restore ahead of the installation has
given me good results.
I based the thought of trying it that way on two premises:
1. Nothing remains exactly the same after the extensive modifications SP2 does
to the winXP OS.
If you are current with ALL critical updates to SP1,
the changes aren't as drastic as if when updating directly from NO ServicePack,
as in a fresh install from one of the original winXP upgrade CDs.
2. System Restore is by default enacted at SP2 installation,
so why bother with setting one up ahead of it.
Why even have it on?
After the install I wouldn't likely try to
restore to any point prior to the SP2 one,
because that would seem to invite trouble.

It worked for me,
and I'd had problems when I left it on,
the first time I installed a SP2 beta version
(network administrator) prior to full release.

Some thoughts...

Edited by phawgg, 15 March 2005 - 05:56 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#5 Herk


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Posted 15 March 2005 - 09:22 PM

I did a service pack 2 install on a computer last night and as always I worried about the outcome. Luckily, there were no problems. It did hesitate at exactly the same place - after clicking on the Automatic Updates. But it only took a couple of minutes and was finishing the startup.

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