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Not-a-virus Adware


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#1 maikuwunda

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Posted 05 March 2008 - 07:17 PM

Please help!!!! I have spent days on my computer trying to resolve my pop up ads problem and all the other side proplems it is causing. Everytime I acccess the net I am bombarded with ads and buffer overrun warnings. I run zone alarm and it is telling me I have "not-a-virus adware" (with vaious file extension names like win32.commAd.a, win32.zenosearch.aj and win32.zenosearch.am). I also have run CCleaner,ad-ware pro 2007 and adaware. I had file warnings for sprt.ads.dll and gzmrt.dll - are these connected to adware not a virus?? I have managed to get rid of some of it but system is running slower and slower every day and number of pop ups seem to be multiplying. GETTING VEY FRUSTRATED PLZZZZ HELP!!! I an not overly computer technical so i apologise in advance for my need for clear instructions!!!

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 05 March 2008 - 11:41 PM

Hello and welcome. Please do not run CCleaner right now. You didn't mention if you had an XP ,2000,Vista etc... PC.

Please follow these instructions.
How to remove the Smitfraud / Generic Zlob

Now Download Attribune's ATF Cleanerand then SUPERAntiSpyware , Free Home Version. Save both to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode:How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions and Let us know how it went.
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