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Email In Outbox Too Large To Send- Cannot Delete


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9 replies to this topic

#1 LTJLily17

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Posted 05 March 2008 - 06:09 PM

My co-worker tried sending an image in Outlook 2003 (XP machine) that was too large to go through. It has now blocked up the entire program and he cannot send or receive anything. I have tried going offline to delete the file, moving the file, and I downloaded the MDBVU32 program from Microsoft to go into the actual Outlook files, but when I try to delete that specific message, I get an error saying it cannot be stopped. I set Outlook to try and connect to a dial up modem (we have none) so it wouldn't be trying to send the message, and I still could not delete it. Anyone have any other ideas? Any help would be much appreciated! :thumbsup:

I have also tried starting in safe mode, but everytime I open Outlook it hangs and shuts down.

I know in Outlook Express I can just rename the .dbx file, but as far as I've learned, there are only .pst files for Outlook, and I have no idea where to access the outbox.

Edited by LTJLily17, 05 March 2008 - 07:46 PM.


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#2 Queen-Evie

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Posted 05 March 2008 - 08:15 PM

Try this:

Close Outlook. Disconnect your PC from the modem, or if your modem has a standby button, press it once (so all the lights go out). Launch Outlook. It will fail immediately because you're not connected to the outside world. Go to the Outbox, and delete the problem message. Reconnect to the modem.

#3 LTJLily17

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Posted 05 March 2008 - 08:41 PM

Thank you for the fast reply!

Unfortunately, that did not work. I get no error message when I try and delete the message, but when I try to select it's options I get the following: "Can't open this item. Outlook has aleady begun transmitting this message."

Also, when I start Outlook, I get this: "Cannot start the reminder service. Unable to show reminders."

The user said that just started popping up today.

Could part of the email be stuck on my server? Are the two related?

Thank you.

#4 garmanma

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Posted 05 March 2008 - 09:42 PM

I found these you can read through
http://support.microsoft.com/kb/281315
http://support.microsoft.com/kb/899340
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#5 LTJLily17

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Posted 06 March 2008 - 02:57 PM

Thanks for the info, it was helpful with the reminder error.

I have the user set up on Outlook Express for now, but that message is clogging his Outlook up so bad, I can't export any of the contacts or messages.

If anyone has anything else I could try to delete the message, I'd appreciate it. I'd really like to keep his current Outlook with the messages and contacts- he is in charge of the Marketing for our company.

Thanks to everyone for their help so far! :thumbsup:

#6 garmanma

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Posted 06 March 2008 - 03:40 PM

I know in Outlook Express I can just rename the .dbx file, but as far as I've learned, there are only .pst files for Outlook, and I have no idea where to access the outbox.

Locate .pst folder and files
Mark
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#7 LTJLily17

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Posted 07 March 2008 - 05:02 PM

Is there any way to edit the .pst files?

I don't think I can make any changes to them.

#8 garmanma

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Posted 07 March 2008 - 05:53 PM

You need to use a hex editor
http://www.memecode.com/ihex.php
Mark
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#9 LTJLily17

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Posted 10 March 2008 - 04:38 PM

Thank you for looking up the information and a download for me, but I'm not sure really how to use it. I read the directions, but it didn't make the most sense to me.

Have you ever used it?

#10 garmanma

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Posted 10 March 2008 - 05:54 PM

Afraid not, I just know that's what you need to do it. A Google search might give you more alternatives or instructions
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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