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#1 sfcdeb

sfcdeb

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Posted 04 March 2008 - 09:52 PM

]hi, i run windows xp. last week it started acting strange...my desktop icons keep multypling..over and over..i have ran the scan disk, defrag, and norton several times (def are up to date)...i aslo run spysweeper....i will delete the icons ( i mean like 400 or one and 200 or the other..and 6oo of the others.[them and delete the trash but they reapper..any ideas? thanks deb[/size]


Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 05 March 2008 - 12:00 AM.


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#2 Queen-Evie

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Posted 04 March 2008 - 11:42 PM

Read the information

HERE:Preparation Guide For Use Before Posting A Hijackthis Log
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Prior to posting a HJT log, we ask that you please read and
follow all instructions in the pinned topic titled
Preparation Guide For Use Before Posting A Hijackthis Log.
Following the steps in this Guide will allow the HJT Team
to quickly help you with specific fixes for what may
remain on your system.

Please complete all the steps in the Guide.
If you have performed some of them already, then
just continue with the next. If you can't perform a step,
then skip it and continue with the next. The last step will
include downloading and using the most current version of
HijackThis if the first line of your log does not appear as follows:

Logfile of Trend Micro HijackThis v2.0.2


Please note that it is important that HijackThis be run and a log created while in normal mode. If you run it and create your log while in safe mode, you will be asked to redo it again properly. When you have completed those steps, start a new topic in the HijackThis Logs and Malware Removal forum as directed in the Guide to post a new log.

The log should be posted in

HijackThis Logs and Malware Removal
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Please DO NOT post your log to this topic, or post a log in the wrong forum.

Once that is done, a Member of the HJT Team will analyze your log and assist you with step by step instructions to clean your computer or otherwise advise what needs to be done.

Please be patient while you wait for a reply, the malware removal team is very busy and they will get to your log as soon as possible.

Thanks for your cooperation and good luck.
The BC Staff

#3 Orange Blossom

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Posted 05 March 2008 - 01:39 AM

Hello sfcdeb and welcome,

Before posting that log, let's see if we can't do something to disinfect your computer in this forum. The HJT folks have a lot on their hands right now.

Please do a scan with SUPERAntiSpyware in Safe Mode. You will, of course, run it in Normal Mode. You may wish to print these directions out or copy them them to notepad as you won't have internet access in safe mode.

Download and install SUPERAntiSpyware free found here: SUPERAntiSpyware

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
Reboot into Safe Mode
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
Reboot into Normal Mode
To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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