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Naughty Husband And Computer Issues


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#1 chelerae

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Posted 04 March 2008 - 08:41 PM

Hello,

My husband has a naughty habit.....porn. He has continually used our main pc to look at porn and view "mini clips" and the like and now our computer is running slow and does not respond sometimes. I have Norton Internet Security and I ran a scan that showed there were 4 virus'/trojans (I can't remember what exactly they were), but I selected to have the program dissolve the issue for me. There were also some tracking cookies (12 I think). I ran the scan about a month and a half ago. I told him that if he continued with his nightly habit then he would trash our computer which is a HUGE NO NO since we have two different employment information on it, and of course all of our other data.

I bought a registry cleaning software to clean up the registry. When I did free scans of course they showed there were a bazillion errors. But when I used the software I bought there was less than 100. I also have windows defender installed. So far the only thing that comes up is from norton there are some tracking cookies (mainly adware crap).

Now it seems since the last month or so (since the mysterious virus'/trojans were found) our internet has been terribly slow. We use a wifi service that is a couple years old in our area. We live in the boonies so this was a Godsend at first. We will be browsing the internet and have to click a link a couple of times or refresh the window. Sometimes we will have to shut the window and restart over. It is very slow (shouldn't be for wireless), I mean slow like 14 mbps. We used to be able to listen to radio online and watch news clips and youtube would have not been an issue, but now it is not even feasable. I have had my service techs out to my home a couple of times in the past month and they come up with something wrong and say it should be fixed. It lasts maybe a day if at all. Sometimes they find nothing wrong and say it is due to extreme volumes of users. (Yeah I get that but all day long????) I have experienced slow times with the laptop, but not near as bad as the pc. I know it is getting loaded up (I stupidly just installed office 2007 which the pc is not equiped for. I know it has slowed it down some, but I just unistalle dit a few days ago but don't see a difference). I run scandisk and norton and defender and all once a week. I also look into disk defrag and do that when it needs it (which is not very often).

So my question is, if all the scans are coming bag null and void for major issues what else can I do to make sure the computer does not have a virus etc? Plus what can I do to help optimize my computer (the registry software has an option for setting the computer up for optimal performace, did that too...).

My husband is really going to go nuts and toss the computer out the window, but I tell him it is partly his fault.

Any help or insight to get moving on my issues would be appreciated. I just want to browse the internet at a decent speed and not have slow programs.

Thank you!!

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#2 Billy O'Neal

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Posted 04 March 2008 - 09:11 PM

You dont need a registry cleaner. Get your money back if you still can.
Please be aware that bleepingcomputer staff do not recommend the usage of registry cleaners / tools due to the following facts:
  • Registry tools can cause irreparable damage to your Operating System
  • Registry tools can, as a result of the above, render your pc to be inoperable.
This is done, assuming that the major audience here at this board might be inexperienced users and thus a suggested safeguard from our side.
If you feel you have the need for a registry cleaner, then you are just as welcome to keep it. This is what we refer to an "optional fix" and is up to the user, so just take this as a recommendation from my side.

I mean slow like 14 mbps


Whose definition of slow are you using? Last time I checked, a T1 line was only 1.544 mbps..... :flowers:
Yes, 14 Kb/sec is bad.

You should probably post a HiJack This log, considering you probably have a malware problem. (Im not a fan of norton either, but thats up for debate).

Please follow the instructions in this post to do so:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

DO NOT POST A HJT LOG IN THIS FORUM, please post it in the HijackThis Logs and Malware Removal forum here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/


Good luck,
Billy3

Edit: Added :thumbsup:

Edited by Billy O'Neal, 04 March 2008 - 09:12 PM.

Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#3 Billy O'Neal

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Posted 04 March 2008 - 09:15 PM

HUGE NO NO since we have two different employment information on it,


You should have backups of that. All it takes is a hard disk failure and your data will be GONE! Unrecoverable! And hard disk life averages 2 - 5 years.

For more information on this problem, please see this excellent article:
http://en.wikipedia.org/wiki/Hard_disk_failure


Billy34
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#4 boopme

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Posted 04 March 2008 - 09:15 PM

Before posting a HiJack Log please try this..

Hello, I going with an XP machine here. Please follow these insructions.
How to remove the Smitfraud / Generic Zlob

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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