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Infected And Can't Install Hijackthis


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4 replies to this topic

#1 chrism

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Posted 04 March 2008 - 01:08 AM

My computer is infected with something. All of a sudden, it has been going very slow. Internet access is especially slow.

I was going through the adware removal steps found here: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ and I can't install hijackThis. It downloads and I save it to my hd. I double click the saved file and it comes up asking me where to install. I leave the default and click the install button and the installer immediately exits. I have tried several times. Rebooted and tried again. I even tried in safe mode. Each time the same thing happens.

Please help.

My system is windows XP - SP2.

Thanks,
-Chris

Edit: Moved topic From XP forum to the more appropriate forum to preclude the need to repost information. ~ Animal

Edited by Animal, 04 March 2008 - 05:17 PM.


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#2 Wendy K. Walker

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Posted 04 March 2008 - 01:14 AM

Hi chrism,

Jump over here and start a thread, someone there should get back to you real quick and tell you what to do.
http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Don't post a HJT Log there unless one of the HJT team members or a Moderator asks for one though.

Wendy
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#3 garmanma

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Posted 04 March 2008 - 12:58 PM

This is the way to do it, Read quietman's advice
http://www.bleepingcomputer.com/forums/t/129251/red-circle-white-x-but-disabled-hjt/
You will still need the supervision of an HJT team member
Mark
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#4 chrism

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Posted 10 March 2008 - 06:39 AM

Thanks for the replies.

I was able to get a log and post it. Now I'll just wait and see...

Thanks,
-Chris

#5 Orange Blossom

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Posted 15 March 2008 - 09:18 PM

Hello chrism,

I'm glad you were able to get the log, posted here: http://www.bleepingcomputer.com/forums/t/134763/hijack-log-please-help/ . Now that you have posted the log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

To avoid confusion, I am closing this topic. Good luck with the log.

Orange Blossom :thumbsup:
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