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Outerinfo On Sister's Computer


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8 replies to this topic

#1 NinjaAyameX

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Posted 03 March 2008 - 09:28 PM

Okay so my sister has some sort of outerinfo infection on her computer. She is bombarded by popups everywhere and can't even look for stuff on the internet. The outerinfo is causing most of her programs and applications to not respond. How is she to get rid of this?
She is using Windows XP pro edition SP3 v.3264 intel pentium 4 cpu

Edited by NinjaAyameX, 03 March 2008 - 10:10 PM.


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#2 boopme

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Posted 03 March 2008 - 11:01 PM

Hello and welcome
Please run these tools
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and SUPERAntiSpyware & save it to your desktop. DO NOT perform a scan yet.

Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Reboot your computer into Safe Mode
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode


Scan with DrWeb-CureIt as follows:
Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
Once the short scan has finished, Click Options > Change settings
Choose the "Scan tab" and UNcheck "Heuristic analysis"
Back at the main window, click "Custom Scan", then Select drives (a red dot will show which drives have been chosen).
Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
When done, a message will be displayed at the bottom advising if any viruses were found.
Click "Yes to all" if it asks if you want to cure/move the file.
When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
(This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 NinjaAyameX

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Posted 03 March 2008 - 11:53 PM

What if she is unable to get access to the internet? The outerinfo is preventing her from getting a web browser open.

#4 Orange Blossom

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Posted 04 March 2008 - 12:42 AM

Hello NinjaAyameX,

Does she have access to another computer? If so, she can download the required programs to a disk or flash drive on the other computer, then install them on her computer from the disk or flash drive. Of course, she probably won't be able to update the program, but she will still have them and be able to use them.

Orange Blossom :thumbsup:
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#5 NinjaAyameX

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Posted 04 March 2008 - 01:03 AM

I may be able to download it on my computer. But would that also embed my virus to her computer if she downloads from mine?

#6 NinjaAyameX

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Posted 04 March 2008 - 10:28 PM

okay so that outerinfo has evolved into the same trojan i have on my computer. What do I do?

#7 Orange Blossom

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Posted 05 March 2008 - 12:22 AM

Hello NinjaAyameX,

Does your sister have access to a clean computer, maybe at a library? Has she been able to run the scans? If so, please post the logs.

Please don't confuse this topic by discussing the infection on your computer.

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#8 NinjaAyameX

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Posted 05 March 2008 - 12:25 AM

no access to clean computer.

It started as Outerinfo pop ups, but now she has the same virus I do now and I really have no idea on what to do now. I am really confused now.

#9 Orange Blossom

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Posted 05 March 2008 - 12:42 AM

Okay NinjaAyameX,

Given that your sister cannot access the internet right now, my suggestion would be to concentrate on getting YOUR computer disinfected, so be sure you are following through on that thread. Once that computer is disinfected, then go back to this thread and concentrate on getting your sister's computer clean. I know it's frustrating, and most especially for your sister, but that is the only thing I can think of at this point given the circumstances.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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