Hello and welcome
Please run these tools
Before we start fixing anything you should print out these instructions
or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.
Please download DrWeb-CureIt
& save it to your desktop. DO NOT
perform a scan yet.
Open SUPER from icon and install and Update
Under Scanner Options
make sure the following are
checked (leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close"
button to leave the control center screen and exit the program. DO NOT
your computer into Safe Mode
Using the F8 MethodRestart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
Scan with DrWeb-CureIt
Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC
" notice will appear.
Under "Start the Express Scan Now
", Click "OK
" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes
button when it asks you if you want to cure it.
Once the short scan has finished, Click Options
> Change settings
Choose the "Scan tab
" and UN
check "Heuristic analysis
Back at the main window, click "Custom Scan
", then Select drives
(a red dot will show which drives have been chosen).
Then click the "Start/Stop Scanning
" button (green arrow
on the right) and the scan will start.
When done, a message will be displayed at the bottom advising if any viruses were found.
Click "Yes to all
" if it asks if you want to cure/move the file.
When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".(This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
Next, in the Dr.Web CureIt menu on top, click file and choose save report list
Save the DrWeb.csv
report to your desktop.
Exit Dr.Web Cureit when done.Important! Reboot
your computer because it could be possible that files in use will be moved/deleted during reboot.After reboot, post the contents of the log from Dr.Web in your next reply
. (You can use Notepad to open the DrWeb.cvs report)NOW
Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive
Perform a Complete scan
. After scan,Verify they are all
on the summary screen to quarantine all
If asked if you want to reboot, click "Yes"
and reboot normally.
the removal information after reboot, launch SUPERAntispyware again.
, then click the Statistics/Logs
Under Scanner Logs
, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current
dated log and press View log.
A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply
to exit the program.Please ask any needed questions,post logs and Let us know how the PC is running now