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Some Kind Of Nasty Malware?

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5 replies to this topic

#1 deekay2133


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Posted 03 March 2008 - 06:47 PM

My boss's computer at work has some really nasty mal-ware on it. I just got this job, so I haven't been able to teach them any good computer upkeep habits, like not using IE for example. I'm not sure what kind of mal-ware this is exactly, but whatever it is is very nasty. IE windows pop-up on their own, taking him to a download site advertising something called System Defender. He's also getting warning bubbles saynig that he has a worm/virus called SpyWare.cyberlog-x. I've ran ad-aware and Norton, but neither scans picked up anything. I can't give any more details right now, but I was just wondering if anyone recognizes what this could be and how to remove it just by the few details I've given. Thanks in advance to any responses!

PS - hes using Windows XP, but it hasn't been updated in quite some time because apparently it crashes everytime he tries, but thats a problem for another day!

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#2 Da.One


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Posted 03 March 2008 - 06:56 PM

Running XP without Service Packs (if that's what you mean by updates) makes the machine very valnurable to malware.

The bubbles you are refering to: Where do they appear? From security center perhaps? To not trust any of them as your system could verywell be hijacked.

Start by running SDfix. Follow instructions here

Post the log back.

This topic will probably be moved to Malware removal.

#3 ruby1


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Posted 03 March 2008 - 07:34 PM

as I understand it, SDFix is in the group of specialist tools programs that should NOT be run on a computer unless instructed to by a Trained malaware expert

however, it would help to know which antivirus programs are installed on the computer? you mention Norton ? is it the only one? If so it does not have a very good reputation for efficiency

#4 boopme


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Posted 03 March 2008 - 11:36 PM

Please provide the information requested by ruby1.

Spyware.Cyberlog-X is a false threat displayed by computer infected with VirusBurst type malware.

Please follow the instructions in this BC Tutorial and let us know your results.
How to remove VirusBurst (Removal Instructions)
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#5 Queen-Evie


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Posted 04 March 2008 - 03:02 PM

"SDfix is primarily designed to take care of backdoor trojans, most of which do not cause pop-up advertising." (quote random/random, Hijack This Coach)

edit to remove part of my post because Quietman has responded.

Edited by Queen-Evie, 04 March 2008 - 03:23 PM.

#6 quietman7


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Posted 04 March 2008 - 03:20 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link
  • Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to "Run As Administrator")
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

    Posted Image
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process and, if asked to restart the computer, please do so immediately.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
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