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System Error Fixer


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#1 nickyboy

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Posted 02 March 2008 - 05:59 PM

Hi

I appear to have systemerrorfixer firmly embedded in my computer, getting loads of pop ups, tryed spyware software, using Norton also, nothing picking it up. Also bestsellerantivirus has joined te pop up fun, scanner2 malware is another. Computer running slow, patriculary internet. Can anyone help have I got
the right forum.

Cheers

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#2 Orange Blossom

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Posted 02 March 2008 - 06:24 PM

Hello nickyboy and welcome to BC :flowers:

Yes, you have the right forum. In order to assist you, we need some more information.

What is your operating system: Windows XP, Vista, etc.?

What security programs do you have installed besides Norton? Please provide the names.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 nickyboy

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Posted 03 March 2008 - 04:27 AM

Hi Orange Blossom

Thanks for quick response. Running Windows XP. Only currently got Norton running, uninstalled other stuff, like spybot, AVG cant remember names of other anti spyware did about 8. Also keep getting a 'buffer overrun detected' message from Microsoft Visual C++. Getting pop-ups like crazy.

Nickyboy

#4 quietman7

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Posted 03 March 2008 - 10:08 AM

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".
-- If using Windows Vista be sure to Run As Administrator.

After running VundoFix, a text file named vundofix.txt will have automatically been saved to the root of the system drive, usually at C:\vundofix.txt. Please copy & paste the contents of that text file into your next reply.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link
  • Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to "Run As Administrator")
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

    Posted Image
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process and, if asked to restart the computer, please do so immediately.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by Grinler, 18 February 2010 - 01:56 PM.

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#5 nickyboy

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Posted 03 March 2008 - 02:26 PM

Hi

First bit done as requested, have completed all up until start in safe mode, not sure what you wanted me to do after that.

Many Thanks




VundoFix V6.7.10

Checking Java version...

Scan started at 5:00:16 PM 3/3/2008

Listing files found while scanning....

C:\WINDOWS\system32\awvtt.dll
Java version...

Scan started at 5:21:06 PM 3/3/2008

Listing files found while scanning....

C:\windows\system32\awvtt.dll
l
C:\WINDOWS\system32\nvcvplop.dll
C:\WINDOWS\system32\plsavxce.dll
C:\WINDOWS\system32\polpvcvn.ini
C:\WINDOWS\system32\ttvwa.ini
C:\WINDOWS\system32\ttvwa.ini2
C:\WINDOWS\system32\fngjflfn.dll
C:\WINDOWS\system32\nvcvplop.dll
C:\WINDOWS\system32\plsavxce.dll
C:\WINDOWS\system32\polpvcvn.ini
C:\windows\system32\ttvwa.ini
C:\windows\system32\ttvwa.ini2

Beginning removal...

Attempting to delete C:\windows\system32\awvtt.dll
C:\windows\system32\awvtt.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\fngjflfn.dll
C:\WINDOWS\system32\fngjflfn.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\nvcvplop.dll
C:\WINDOWS\system32\nvcvplop.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\plsavxce.dll
C:\WINDOWS\system32\plsavxce.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\polpvcvn.ini
C:\WINDOWS\system32\polpvcvn.ini Has been deleted!

Attempting to delete C:\windows\system32\ttvwa.ini
C:\windows\system32\ttvwa.ini Has been deleted!

Attempting to delete C:\windows\system32\ttvwa.ini2
C:\windows\system32\ttvwa.ini2 Has been deleted!

Performing Repairs to the registry.
Done!

Beginning removal...

Attempting to delete C:\windows\system32\awvtt.dll
C:\windows\system32\awvtt.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\nvcvplop.dll
C:\WINDOWS\system32\nvcvplop.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\nvcvplop.dll
C:\WINDOWS\system32\nvcvplop.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\polpvcvn.ini
C:\WINDOWS\system32\polpvcvn.ini Has been deleted!

Attempting to delete C:\windows\system32\ttvwa.ini
C:\windows\system32\ttvwa.ini Has been deleted!

Attempting to delete C:\windows\system32\ttvwa.ini2
C:\windows\system32\ttvwa.ini2 Has been deleted!

Performing Repairs to the registry.
Done!

VundoFix V6.7.10

Checking Java version...

Scan started at 6:26:16 PM 3/3/2008

Listing files found while scanning....

C:\WINDOWS\system32\nvcvplop.dll

Beginning removal...

Attempting to delete C:\WINDOWS\system32\nvcvplop.dll
C:\WINDOWS\system32\nvcvplop.dll Has been deleted!

Performing Repairs to the registry.
Done!








Malwarebytes' Anti-Malware 1.05
Database version: 446

Scan type: Quick Scan
Objects scanned: 37240
Time elapsed: 11 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 15
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{45c2a50f-8f4a-496e-af02-d0207525bf5a} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\jkwslist (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\aldd (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{45c2a50f-8f4a-496e-af02-d0207525bf5a} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:

#6 nickyboy

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Posted 03 March 2008 - 02:29 PM

Files Infected

(No malicious items detected)

Sorry missed this off bottom of malwarebytes anti-malware.

#7 quietman7

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Posted 03 March 2008 - 02:43 PM

I edited the previous post with the instructions to perform after going into safe mode.

When done, let me know how your computer is running and if there are any more signs of malware.
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#8 nickyboy

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Posted 03 March 2008 - 02:47 PM

Hi again

Not sure if this is related, now getting a message following startup:

RUNDLL

Error loading c:\windows\system32\nvcvplop.dll

The specified module could not be found


#9 quietman7

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Posted 03 March 2008 - 02:55 PM

Its not unusual to receive such an error after using the fix tools.

The RunDLL "Error loading..."..."specific module could not be found" message usually occurs when the .dll file(s) that was set to run at startup has been deleted and it becomes an orphaned registry entry. Windows is trying to load this file(s) but cannot locate it since the file was removed during an anti-virus or anti-malware scan. However, the associated registry entry remains and is telling Windows to load the file when you boot up. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if your not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.

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#10 nickyboy

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Posted 04 March 2008 - 04:06 AM

As requested many thanks.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/04/2008 at 00:57 AM

Application Version : 4.0.1154

Core Rules Database Version : 3412
Trace Rules Database Version: 1404

Scan type : Complete Scan
Total Scan Time : 04:59:18

Memory items scanned : 211
Memory threats detected : 0
Registry items scanned : 7845
Registry threats detected : 4
File items scanned : 88836
File threats detected : 6

Trojan.WinFixer
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E5E56FF0-DC4D-4CAE-B9E8-185A39E09568}
HKCR\CLSID\{E5E56FF0-DC4D-4CAE-B9E8-185A39E09568}
HKCR\CLSID\{E5E56FF0-DC4D-4CAE-B9E8-185A39E09568}\InprocServer32
HKCR\CLSID\{E5E56FF0-DC4D-4CAE-B9E8-185A39E09568}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\AWVTT.DLL

BearShare File Sharing Client
C:\PROGRAM FILES\BEARSHARE APPLICATIONS\BEARSHARE\BEARSHARE.EXE

Adware.Vundo-Variant/Small-A
C:\RECYCLER\NPROTECT\00139489.DLL
C:\RECYCLER\NPROTECT\00139490.DLL
C:\RECYCLER\NPROTECT\00139596.DLL

Adware.Vundo-Variant
C:\RECYCLER\NPROTECT\00139564.DLL

#11 nickyboy

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Posted 04 March 2008 - 06:27 AM

Hi

Early days, however everything is looking good, no pop-ups, speed has returned, hope it lasts, thankyou very much, will recommend website to all my friends.

Thanks again

Nickyboy

#12 quietman7

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Posted 04 March 2008 - 07:47 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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