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Virus


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#1 Mina Aniciete

Mina Aniciete

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Posted 01 March 2008 - 10:34 PM

My problem started when trying to download update of HR Block tax cut . From that time I can not surf the internet and my compuer is really slow .Bythe way never finished downloading, called customer support still unable to help with my problem .
I know it's not my internet connection , since i can use the laptop by switchng cable(yellow cable to the laptop instead of the desktop.


I also spoke also with At& T and they run test, and all signals are good.


When trying to open any site , I'm only getting page can not be displayed .


I tried already the following :


reset all my settings,
clean my cache and files
clear and delete all cookies.

Run regsvr32 urlmon.dll
Tried restoring
Clean Registry too.
Both Internet explorer and Mozila Firefox are not working.


Does that mean my desktop is infected with virus

At one point, I was trying to reinstall IE, but it was asking for my disk. I don't have my disk anymore .


Since, I can not use internet to do any download any version of IE .
Is there another way .



Realy need help .

Thanks

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#2 boopme

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Posted 01 March 2008 - 11:10 PM

Hello, a couple comments.
You said" Tried restoring "... was that System restore ?
Where did you download from?
Was it successful? If so try uninstalling it. From Safe Mode.
What version of IE?
Have you run Antivirus/spyware scans?
Tried rebooting to safe mode with networking to get online?
If that works use LSP-Fix
......LSP-Fix attempts to correct Internet connection problems resulting from buggy or improperly-removed Layered Service Provider (LSP) software. When you start LSP-Fix, it will read the list of LSP modules from the Windows registry and verify that each module is present. If a module is missing, it is placed on the "Remove" list for removal. Advanced users can override suggested removals in the "Advanced" area. When "Finish" is pressed, the undesired entries are removed, and the remaining entries in the registry are renumbered to make them consecutive. The total module counts are then updated. Finally, the program will display a summary of the changes that were made.
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