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Systemerrorfix Can't Remove False Threat Warnings


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2 replies to this topic

#1 pjama

pjama

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  • Local time:07:16 PM

Posted 01 March 2008 - 09:39 AM

I cannot remove a software program called systemerrorfix. It is hard to work as I get pop ups for offers to scan for errors and notices that I have virus that have to be removed orf they will damage my system. below is my combofix log after running according to directions. seems to be better after running combofix even though all I did was create log however now I have a white desk top with all my icons showing. If I try and change the desktop theme in display I get error message. cannot find file file:///C:/windows/privacy_danger/index.htm make sure the path or internet adress is correct. Any help is greatly appriciated. Thanks in advance

ComboFix 08-03-01.3 - Joe Stetor 2008-03-01 8:56:49.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1565 [GMT -5:00]
Running from: C:\Documents and Settings\Joe Stetor\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Joe Stetor\Desktop\Error Cleaner.url
C:\Documents and Settings\Joe Stetor\Desktop\Privacy Protector.url
C:\Documents and Settings\Joe Stetor\Desktop\Spyware&Malware Protection.url
C:\Documents and Settings\Joe Stetor\Favorites\Error Cleaner.url
C:\Documents and Settings\Joe Stetor\Favorites\Privacy Protector.url
C:\Documents and Settings\Joe Stetor\Favorites\Spyware&Malware Protection.url
C:\Program Files\FunWebProducts
C:\Program Files\FunWebProducts\ScreenSaver\Images\012FF134.urr
C:\Program Files\FunWebProducts\Shared\012F495B.dat
C:\Program Files\FunWebProducts\Shared\Cache\CursorManiaBtn.html
C:\Program Files\FunWebProducts\Shared\Cache\SmileyCentralBtn.html
C:\Program Files\MyWebSearch
C:\Program Files\MyWebSearch\bar\1.bin\F3BKGERR.JPG
C:\Program Files\MyWebSearch\bar\1.bin\F3BROVLY.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3CJPEG.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3DTACTL.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3HISTSW.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3HTMLMU.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3HTTPCT.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3IMSTUB.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3POPSWT.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3PSSAVR.SCR
C:\Program Files\MyWebSearch\bar\1.bin\F3REPROX.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3RESTUB.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3SCHMON.EXE
C:\Program Files\MyWebSearch\bar\1.bin\F3SCRCTR.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3SHLLVW.DLL
C:\Program Files\MyWebSearch\bar\1.bin\F3SPACER.WMV
C:\Program Files\MyWebSearch\bar\1.bin\F3WALLPP.DAT
C:\Program Files\MyWebSearch\bar\1.bin\F3WPHOOK.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3FFXTBR.JAR
C:\Program Files\MyWebSearch\bar\1.bin\M3FFXTBR.MANIFEST
C:\Program Files\MyWebSearch\bar\1.bin\M3HTML.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3IDLE.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3IMPIPE.EXE
C:\Program Files\MyWebSearch\bar\1.bin\M3MSG.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3NTSTBR.JAR
C:\Program Files\MyWebSearch\bar\1.bin\M3NTSTBR.MANIFEST
C:\Program Files\MyWebSearch\bar\1.bin\M3OUTLCN.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3PLUGIN.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3SKIN.DLL
C:\Program Files\MyWebSearch\bar\1.bin\M3SKPLAY.EXE
C:\Program Files\MyWebSearch\bar\1.bin\M3SLSRCH.EXE
C:\Program Files\MyWebSearch\bar\1.bin\MWSOEPLG.DLL
C:\Program Files\MyWebSearch\bar\1.bin\NPMYWEBS.DLL
C:\Program Files\MyWebSearch\bar\Avatar\COMMON.F3S
C:\Program Files\MyWebSearch\bar\Cache\012EE5BF
C:\Program Files\MyWebSearch\bar\Cache\012EE9F5.bin
C:\Program Files\MyWebSearch\bar\Cache\012EEB1E.bin
C:\Program Files\MyWebSearch\bar\Cache\012EEBF9.bin
C:\Program Files\MyWebSearch\bar\Cache\012EECE3.bin
C:\Program Files\MyWebSearch\bar\Cache\files.ini
C:\Program Files\MyWebSearch\bar\Game\CHECKERS.F3S
C:\Program Files\MyWebSearch\bar\Game\CHESS.F3S
C:\Program Files\MyWebSearch\bar\Game\REVERSI.F3S
C:\Program Files\MyWebSearch\bar\History\search2
C:\Program Files\MyWebSearch\bar\icons\CM.ICO
C:\Program Files\MyWebSearch\bar\icons\MFC.ICO
C:\Program Files\MyWebSearch\bar\icons\PSS.ICO
C:\Program Files\MyWebSearch\bar\icons\SMILEY.ICO
C:\Program Files\MyWebSearch\bar\icons\WB.ICO
C:\Program Files\MyWebSearch\bar\icons\ZWINKY.ICO
C:\Program Files\MyWebSearch\bar\Message\COMMON.F3S
C:\Program Files\MyWebSearch\bar\Message\COMMON\ask_logo.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\autoup.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\autoup.htm
C:\Program Files\MyWebSearch\bar\Message\COMMON\center.htm
C:\Program Files\MyWebSearch\bar\Message\COMMON\index.htm
C:\Program Files\MyWebSearch\bar\Message\COMMON\mid_dots.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\mws_logo.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\protect.htm
C:\Program Files\MyWebSearch\bar\Message\COMMON\shocked.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\stop.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\systray.htm
C:\Program Files\MyWebSearch\bar\Message\COMMON\systrayp.htm
C:\Program Files\MyWebSearch\bar\Message\COMMON\tp_grad.gif
C:\Program Files\MyWebSearch\bar\Message\COMMON\warn.gif
C:\Program Files\MyWebSearch\bar\Notifier\COMMON.F3S
C:\Program Files\MyWebSearch\bar\Notifier\DOG.F3S
C:\Program Files\MyWebSearch\bar\Notifier\FISH.F3S
C:\Program Files\MyWebSearch\bar\Notifier\KUNGFU.F3S
C:\Program Files\MyWebSearch\bar\Notifier\LIFEGARD.F3S
C:\Program Files\MyWebSearch\bar\Notifier\MAID.F3S
C:\Program Files\MyWebSearch\bar\Notifier\MAILBOX.F3S
C:\Program Files\MyWebSearch\bar\Notifier\OPERA.F3S
C:\Program Files\MyWebSearch\bar\Notifier\ROBOT.F3S
C:\Program Files\MyWebSearch\bar\Notifier\SEDUCT.F3S
C:\Program Files\MyWebSearch\bar\Notifier\SURFER.F3S
C:\Program Files\MyWebSearch\bar\Settings\prevcfg2.htm
C:\Program Files\MyWebSearch\bar\Settings\s_pid.dat
C:\Program Files\MyWebSearch\bar\Settings\setting2.htm
C:\Program Files\MyWebSearch\bar\Settings\settings.dat
C:\WINDOWS\dgtxrdfqgk.dll
C:\WINDOWS\ekvgsnw.dll
C:\WINDOWS\privacy_danger
C:\WINDOWS\privacy_danger\images\capt.gif
C:\WINDOWS\privacy_danger\images\danger.jpg
C:\WINDOWS\privacy_danger\images\down.gif
C:\WINDOWS\privacy_danger\images\spacer.gif
C:\WINDOWS\privacy_danger\index.htm
C:\WINDOWS\system32\_000027_.tmp.dll
C:\WINDOWS\system32\f3PSSavr.scr

.
((((((((((((((((((((((((( Files Created from 2008-02-01 to 2008-03-01 )))))))))))))))))))))))))))))))
.

2008-03-01 08:27 . 2008-03-01 08:27 54,156 --ah----- C:\WINDOWS\QTFont.qfn
2008-03-01 08:27 . 2008-03-01 08:27 1,409 --a------ C:\WINDOWS\QTFont.for
2008-03-01 07:02 . 2008-03-01 07:02 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Yahoo!
2008-03-01 04:47 . 2008-01-12 18:32 23,904 --a------ C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-03-01 04:47 . 2008-01-15 09:54 10,537 --a------ C:\WINDOWS\system32\drivers\COH_Mon.cat
2008-03-01 04:47 . 2008-01-15 05:28 706 --a------ C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-02-29 20:56 . 2008-02-29 21:47 123,952 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-02-29 20:56 . 2008-02-29 21:47 60,800 --a------ C:\WINDOWS\system32\S32EVNT1.DLL
2008-02-29 20:56 . 2008-02-29 21:47 10,740 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-02-29 20:56 . 2008-02-29 21:47 805 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-02-29 20:52 . 2008-02-29 21:16 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Yahoo!
2008-02-29 20:51 . 2002-01-05 07:37 344,064 --a------ C:\WINDOWS\system32\msvcr70.dll
2008-02-29 20:51 . 2002-01-05 06:18 84,992 --a------ C:\WINDOWS\system32\ATL70.DLL
2008-02-29 20:51 . 2001-10-11 11:26 65,536 --a------ C:\WINDOWS\system32\YCRWin32.dll
2008-02-28 12:00 . 2008-02-28 10:48 262,144 --a------ C:\WINDOWS\bxlrvps.dll
2008-02-28 12:00 . 2008-02-28 10:48 180,224 --a------ C:\WINDOWS\alofkmn.dll
2008-02-28 12:00 . 2008-02-28 10:48 90,112 --a------ C:\WINDOWS\fkxvkns.exe
2008-02-06 06:09 . 2004-12-07 12:33 0 --a------ C:\WINDOWS\9780073317878.mh

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-01 13:45 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-03-01 09:47 --------- d-----w C:\Program Files\Symantec
2008-03-01 09:47 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-03-01 02:26 --------- d-----w C:\Documents and Settings\All Users\Application Data\SupportSoft
2008-03-01 02:22 --------- d-----w C:\Documents and Settings\Joe Stetor\Application Data\Yahoo!
2008-03-01 02:01 --------- d-----w C:\Program Files\ComcastToolbar
2008-03-01 01:52 --------- d-----w C:\Program Files\Yahoo!
2008-03-01 01:41 --------- d-----w C:\Documents and Settings\All Users\Application Data\NPF
2008-02-28 22:48 5 ----a-w C:\NPF_USER.DAT
2008-02-27 01:50 --------- d-----w C:\Documents and Settings\Joe Stetor\Application Data\LimeWire
2008-02-25 03:30 --------- d-----w C:\Program Files\Absolute Poker
2008-01-18 19:29 --------- d-----w C:\Program Files\DivX
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-10 07:00 15360]
"TOSCDSPD"="C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe" [2004-12-30 03:32 65536]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TDispVol"="TDispVol.exe" [2005-03-11 18:03 73728 C:\WINDOWS\system32\TDispVol.exe]
"igfxtray"="C:\WINDOWS\system32\igfxtray.exe" [2005-11-28 00:55 98304]
"igfxhkcmd"="C:\WINDOWS\system32\hkcmd.exe" [2005-11-28 00:52 77824]
"igfxpers"="C:\WINDOWS\system32\igfxpers.exe" [2005-11-28 00:55 118784]
"ehTray"="C:\WINDOWS\ehome\ehtray.exe" [2005-08-05 16:56 64512]
"THotkey"="C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe" [2006-01-05 17:02 352256]
"LtMoh"="C:\Program Files\ltmoh\Ltmoh.exe" [2004-08-18 06:37 184320]
"AGRSMMSG"="AGRSMMSG.exe" [2005-10-15 09:29 88203 C:\WINDOWS\agrsmmsg.exe]
"Tvs"="C:\Program Files\Toshiba\Tvs\TvsTray.exe" [2005-11-30 15:25 73728]
"TPSMain"="TPSMain.exe" [2005-06-01 00:00 282624 C:\WINDOWS\system32\TPSMain.exe]
"SmoothView"="C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe" [2005-04-26 19:13 122880]
"dla"="C:\WINDOWS\system32\dla\DLACTRLW.exe" [2005-10-06 08:20 122940]
"Pinger"="c:\toshiba\ivp\ism\pinger.exe" [2005-03-17 20:37 151552]
"IntelZeroConfig"="C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-12-05 14:37 667718]
"IntelWireless"="C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-11-28 13:41 602182]
"OpwareSE2"="C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" [2003-05-08 10:00 49152]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-04-27 08:41 282624]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-06-01 15:51 257088]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-03-12 17:30 517768]
"YOP"="C:\PROGRA~1\Yahoo!\YOP\yop.exe" [2007-10-26 15:42 509224]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-10 00:59 115816]
"osCheck"="C:\PROGRA~1\Symantec\osCheck.exe" [2007-01-14 02:11 771704]
"MSConfig"="C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe" [2004-08-10 07:00 158208]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
RAMASST.lnk - C:\WINDOWS\system32\RAMASST.exe [2006-02-15 11:31:42 155648]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"= C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"= C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
Source= file:///C:\WINDOWS\privacy_danger\index.htm
FriendlyName= Privacy Protection

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"bxlrvps"= {5D3ADE18-F64B-4A39-BF46-32062E783493} - C:\WINDOWS\bxlrvps.dll [2008-02-28 10:48 262144]
"alofkmn"= {F7974FFC-90B3-4581-A6FD-D77FFE1D583C} - C:\WINDOWS\alofkmn.dll [2008-02-28 10:48 180224]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\psfus]
psqlpwd.dll 2005-12-21 23:42 40448 C:\WINDOWS\system32\psqlpwd.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PSQLLauncher]
--a------ 2005-12-21 23:29 30208 C:\Program Files\Protector Suite QL\launcher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"=
"C:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"= C:\\TOSHIBA\\IVP\\ISM\\pinger.exe
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

R0 KR10N;KR10N;C:\WINDOWS\system32\drivers\KR10N.sys [2005-01-12 03:05]
R2 FdRedir;FdRedir;C:\Program Files\Common Files\Protector Suite QL\Drivers\FdRedir.sys [2005-12-21 23:55]
R2 FileDisk2;FileDisk Protector Kernel Driver;C:\Program Files\Common Files\Protector Suite QL\Drivers\filedisk.sys [2005-12-21 23:55]
R2 smihlp;SMI helper driver;C:\Program Files\Protector Suite QL\smihlp.sys [2005-12-21 23:25]
R3 TcUsb;TC USB Kernel Driver;C:\WINDOWS\system32\Drivers\tcusb.sys [2005-12-21 23:37]
S3 GameConsoleService;GameConsoleService;"C:\Program Files\WildTangent\Apps\TOSHIBA Game Console\GameConsoleService.exe" [2007-11-09 17:59]
S3 tosrfec;Bluetooth ACPI from TOSHIBA;C:\WINDOWS\system32\DRIVERS\tosrfec.sys [2005-09-09 17:47]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{77deefd2-e357-11dc-99f6-001302772943}]
\Shell\AutoRun\command - E:\Installer.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{9a681360-8671-11db-9756-001302772943}]
\Shell\AutoRun\command - E:\JDSecure\Windows\JDSecure31.exe

*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
"2008-03-01 02:18:44 C:\WINDOWS\Tasks\Norton Security Online - Run Full System Scan - Joe Stetor.job"
- C:\PROGRA~1\Symantec\Norton AntiVirus\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-01 09:03:13
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe
.
**************************************************************************
.
Completion time: 2008-03-01 9:06:25 - machine was rebooted
ComboFix-quarantined-files.txt 2008-03-01 14:06:20
.
2008-02-16 19:46:42 --- E O F ---

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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
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  • Location:Southeastern CT, USA
  • Local time:08:16 PM

Posted 01 March 2008 - 09:49 AM

Moved to a more appropriate forum.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
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  • Location:Bloomington, IN
  • Local time:08:16 PM

Posted 02 March 2008 - 12:29 AM

Hello pjama and welcome to BC :flowers:

Combofix is a powerful tool intended by its creator to be used under the direction of an expert. It is NOT for private use. You should NOT use Combofix unless a Malware Removal Expert has told you to. Improper use of this tool can seriously damage your operating system and may even prevent it from starting again. Please read Combofix's Disclaimer.

Please follow the directions in this guide. If you cannot do a step, then skip it and go to the next. Then create an HJT log, you will find the directions in Step 9 of the guide.

Create a new topic in the HJT forum, not here and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work. Paste in your HJT log being sure to include the Top Portion of the log which lists the version information.

After you post your log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

When you have created your new thread, please post the link to your HJT thread as a reply to this thread so we know you are receiving help from the HJT team.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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