Hello jodyblau and welcome to BC
Combofix is a powerful tool intended by its creator to be used under the direction of an expert
. It is NOT for private use
. You should NOT
use Combofix unless a Malware Removal Expert
has told you to. Improper use of this tool can seriously damage your operating system and may even prevent it from starting again.
Please read Combofix's Disclaimer
Please follow the directions in this guide
. If you cannot do a step, then skip it and go to the next
. Then create an HJT log, you will find the directions in Step 9
of the guide.
Create a new topic in the HJT forum
, not here
and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work. Paste in your HJT log being sure to include the Top Portion
of the log which lists the version information.
After you post your log, DO NOT
make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.
When you have created your new thread, please post the link
to your HJT thread as a reply to this thread so we know you are receiving help from the HJT team.Please be patient
as the HJT team is very busy. DO NOT
bump your log as the team may think that someone is already helping you
. If you have not had a response in five days
, add a response to the five days no response
topic and paste in the link to your thread.