Posted 28 February 2008 - 07:49 AM
I have a relatively new (August 2007) Gateway desktop running Windows Vista. Yesterday the computer stopped booting up; when the power button is pushed, the fan kicks in immediately--and loudly; lights on peripherals light up, showing they're getting power; but nothing else happens. The fan keeps running, and the computer never boots up.
I tried cleaning out the inside, thinking perhaps it was overheating--but there was really not much dust in there. And, the problem persisted.
I've been a little suspicious of that outlet, so I tried plugging the computer into a different outlet in case it wasn't getting enough power from the original outlet; nothing changed.
My companion reports that the computer blinked off and back on a couple times the night before it stopped working. When that happened, though, the fan did not run high as it does now--and when it blinked back on, it was back where it was before, not back at the beginning, so it sounds like it did not power off and restart. It sounds like a monitor problem, except for the fan acting funny. Could it be a problem with the onboard graphics card? I have not yet tested the monitor on another machine.
I text-chatted with a support person at Gateway, and they proposed sending it in for service, since it's still under warranty. Before I do that, though, I'm wondering if there's anything else I can try.
Thanks in advance for any help.