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I Think I Am Infected. Can You Please Help?


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8 replies to this topic

#1 Lawguy

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Posted 27 February 2008 - 08:29 PM

I believe I have some problems with my computer. On Sunday I sat down at my computer and started working. All of a sudden my Symantec Antivirus window popped up saying I had a Vundo Trojan. Then my AVG antivirus popped up saying I have Virus Lop. Then other things like Trojan Horse System Downloader. The malware programs I have said they were properly deleted, then I opened up IE, and a bunch of ads popped up, including pages selling ad ware, porn-ish type stuff, malware, video, etc. My computer is completely bogged down now, then it will seem ok for a while, then more crap. The bogging down is killing me. What can I do? How did this happen? Can it be fixed? Can anyone please help me. Thank you in advance for any help anyone is willing to offer me.

Edited by Lawguy, 27 February 2008 - 08:39 PM.


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#2 boopme

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Posted 27 February 2008 - 09:29 PM

Hello and welcome. Please tell us your operating system(XP,2000,etc....)so we can proceed. Also Have you run a norton scan from Safe Mode? What antispyware tools are on board? We can work up a better fix with this info.
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#3 Juha

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Posted 27 February 2008 - 09:37 PM

Hi Lawguy,

All of a sudden my Symantec Antivirus window popped up saying I had a Vundo Trojan. Then my AVG antivirus popped up saying...

Are you running two Anti-virus software at the same time?

#4 Lawguy

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Posted 28 February 2008 - 12:29 PM

I am running XP and I do have a couple of different anti-viruses. I have downloaded some recently in an effort to get rid of the stuff on my computer. I realize now, by reading the forum, that multiple anti-virus scanners are not good. I tried to run in safe mode, but for some reason it wont accept my password when I try to open in safe mode and kicks me back to regular mode. I have very little background with computers, I feel so inept. This is a very frustrating experience. I am so thankful I found this site.

#5 Lawguy

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Posted 28 February 2008 - 05:03 PM

Please help, my computer is so f'ing bogged down.

#6 Juha

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Posted 28 February 2008 - 05:04 PM

I tried to run in safe mode, but for some reason it wont accept my password when I try to open in safe mode and kicks me back to regular mode.

What won't accept your password...? Which Anti-virus are you running?

#7 Billy O'Neal

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Posted 28 February 2008 - 05:06 PM

If your machine is part of a domain, you will not be able to log in with safe mode many times. You have to login with an account that is local to the machine.
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#8 Lawguy

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Posted 29 February 2008 - 05:03 PM

Yes, apparently because my computer is on a network I can not open it in safe mode with my password. I even tried the Admin password, and it will not let me do that in safe mode either. Is there a way to bypass this and open my computer is safemode? How do I open my computer as a local user, so as to get off the network? Also, can someone help me determine what virus, trojan, etc I am infected with. I have ran a scan with AVG, Symantec, Ad-Aware, AVG Anti Root-Kit, A-Squared, and Spy something or other. I have been installing and uninstalling all week. Each one of them detects something different it seems to correct the problem, then an hour or two later, my Symantec picks up something new and I have to run a new scan. I obviously have something embedded deep within the system right? Or do I have a security problem? Or is it a combination of both?

I apologize in advance if I am using the wrong words to describe what is going on. Like I previously stated, I am a complete moron when it comes to highly technical issues surrounding computers.

#9 Orange Blossom

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Posted 06 March 2008 - 01:55 AM

Hello lawguy,

What kind of network is the computer on?

I do have a couple of different anti-viruses


You should have only ONE antivirus installed. Having more than one can cause conflicts and a number of odd problems and even leave you open to greater infection than you were before. The two programs will argue with each other over files to scan and will often detect files in the other's databases or quarantine. They could spend all their time moving a file from one AV's quarantine to the other while ignoring everything else. Choose 1 antivirus to keep and uninstall the others.

Don't worry about going into safe mode at this point.

I would like you to run a scan with SUPERAntiSpyware to see what it will find. Since you cannot boot into Safe Mode, do the scan in Normal Mode.

Download and install SUPERAntiSpyware free found here: SUPERAntiSpyware

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.

On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
Reboot into Normal Mode
To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log in your next reply as well as the answers to the questions at the beginning of the post.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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