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Windows Xp Freezing

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#1 cassiec99


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Posted 27 February 2008 - 02:24 PM

Hi, I'm kinda new here and hope I'm posting in the right section. I have XP on a computer at work that is mainly used to go online. We downloaded the free version of AVg antivirus and it seems like ever since then it freezes a lot and has to be unplugged and turned back on. Well, it's continuing to happen except now I can't get to boot all the way and NOT freeze. All the icons on the bottom right of the screen come up like everything is starting up but freezes again shortly after. Im not sure what to do......I know there is a way to go in somewhere to find the computers error log but not sure if that would tell me why it's freezing on startup. And I can't remember where that log is. Does anyone know of anything I can do????
ITS REALLY FRUSTRATING. Thinking about uninstalling AVG.

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#2 tork


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Posted 27 February 2008 - 04:31 PM

Are you running two antivirus programs? the AVG you just downloaded and whatever you were using for antivirus protection before the AVG download?

#3 hamluis



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Posted 27 February 2008 - 07:21 PM

Well...did you uninstall what seems to have started your problems?

Sometimes files become corrupt/damaged and create problems on a system.

Uninstall it...reinstall it, making sure that you have the most current version from the AVG Free site.

As for an "error log"...take a look at What is the Event Viewer, and Should I Care - Ask Leo! - http://ask-leo.com/what_is_the_event_viewe...uld_i_care.html


#4 cassiec99

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Posted 28 February 2008 - 09:04 PM

thanks for your responses. I uninstalled AVG and ended up loading norton but it turned out after some research that I had to clean up the registry. So thanks again. The computer hasn't froze yet.

#5 david28


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Posted 29 February 2008 - 05:58 AM

but it turned out after some research that I had to clean up the registry

When you say clean up the registry, did you mean run a Registry Cleaner?

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